MANN+HUMMEL

Business Analyst

MANN+HUMMEL

full-time

Posted on:

Location Type: Office

Location: Gastonia • North Carolina • United States

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Collect and structure business requirements from regional stakeholders (sales, marketing, CX, operations)
  • Translate business needs into functional specifications and user stories
  • Conduct gap analyses to assess opportunities for digitalization and process improvement
  • Develop non-strategic or lightweight digital tools (e.g., calculators, dashboards, …) to meet urgent or specific regional requirements
  • Adapt and localize existing global tools to ensure usability and relevance in the regional context
  • Maintain documentation for all regional tools, including user guides and technical specifications
  • Collaborate closely with global Digital teams when regional needs intersect with the strategic tech stack
  • Ensure seamless integration of regional solutions into the broader system landscape
  • Participate in testing cycles (UAT) and secure sign-off before deployment
  • Identify and nurture digital initiatives that are not centrally prioritized but are essential for regional growth or customer satisfaction
  • Evaluate feasibility, impact, cost, and risk for such initiatives
  • Challenge business requirements and proposed tools to ensure alignment with customer experience, commercial goals, and operational efficiency
  • Recommend improvements and alternative solutions when relevant
  • Lead change management activities related to new tools or digital processes
  • Train local sales teams through workshops, webinars, and use-case-driven sessions
  • Monitor adoption and usage patterns; propose corrective actions where needed

Requirements

  • Bachelor’s Degree in Business, Information Systems, or a related field
  • 3 years’ minimum experience in business analysis, digital transformation, or similar roles
  • Proven track record in designing or adapting localized digital tools
  • Practical experience in developing customer-centric digital initiatives (e.g., customer portals, digital sales aids, dashboards)
  • Fluency in English; additional languages an advantage depending on region
  • Business Acumen: Deep understanding of commercial drivers and regional market dynamics
  • Proficiency using Business Intelligence tools (i.e. Power BI)
  • Analytical Thinking: Ability to interpret data, define KPIs, and derive actionable recommendations
  • Digital Fluency: Understanding of digital tools relevant to CRM, sales enablement, customer portals, data analytics, workflow automation, etc.
  • Change Management: Strong capability in training, onboarding, and supporting adaptation
  • Communication & Collaboration: Able to manage diverse stakeholders and build consensus.
Benefits
  • No Visa sponsorships are available for this position.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
business analysisdigital transformationdesigning digital toolsdeveloping customer-centric initiativesdata interpretationdefining KPIsworkflow automationgap analysisuser acceptance testingchange management
Soft Skills
analytical thinkingcommunicationcollaborationbusiness acumentrainingstakeholder managementconsensus buildingadaptabilityproblem-solvingleadership