Operations

• Installation, maintenance and support of enterprise business applications.
• Migration of applications between different platforms, versions and locations.
• Management of DBMS software such as Oracle, Microsoft SQL Server, mySQL and PostgreSQL.
• Support for business in case of system failure according to internal service level agreements via ServiceNow.
• Control and coordination of external partners and service providers in case of failure or malfunction of an application.
• Creation and revision of documentation and troubleshooting guides.
• Analysis and evaluation of system, database and application logs.
• Determine ways to optimize/improve JIRA/plug-ins setup and workflows.
• Maintain documentation related to application configurations, operational procedures, and troubleshooting guides.
• Participate in change management processes and ensure compliance with organizational standards.
• Support automation initiatives to improve operational efficiency and reduce manual interventions.
• Management and support of Atlassian JIRA and Confluence as an administrator.
• Working Knowledge about O365

Engineer – Application Operations

Global Senior Director, Endpoint Operations

Global Service Logistics Business Solution Analyst / Ops Business Sys Analyst

Ops Lead

Operations Manager, VP