MANN+HUMMEL

1st Level IT Support, Polish

MANN+HUMMEL

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇨🇿 Czech

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Job Level

Mid-LevelSenior

Tech Stack

ServiceNow

About the role

  • Provide remote 1st level IT support for MANN+HUMMEL employees in Poland and other locations
  • Resolve incidents and process requests using the ServiceNOW ticketing system
  • Develop and update instructions for internal users
  • Communicate with users via MS Teams
  • Troubleshoot issues related to Windows, Microsoft 365, and other software

Requirements

  • High school diploma, preferably in a technical field
  • Previous experience in a similar role is a strong advantage, but not required
  • Intermediate knowledge of Windows and Office 365; strong interest in IT
  • Fluent Polish (B2/C1) and English (B1/B2) are required; German is a significant advantage
  • Excellent communication skills, teamwork, reliability, and proactivity
Benefits
  • 6 weeks of vacation
  • 13 200 CZK net per year for Cafeteria
  • Meal vouchers of 150 CZK/months (Brno) or canteen (Nová Ves)
  • Pension Insurance contribution 2.6 %
  • Other interesting benefits (up to 4.750 CZK per year as contribution for public transportation in Brno, etc.)
  • Pleasant working environment: coffee and a wide range of tea, relax room / work out zone
  • Healthy company culture – we employ smart people who are responsible, trustworthy and make use of our support to do their job well
  • A real opportunity for career growth and possibility to learn from experienced colleagues
  • Internal and external trainings, LinkedIn Learning

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
WindowsMicrosoft 365ServiceNOWIT support
Soft skills
communication skillsteamworkreliabilityproactivity
Certifications
high school diploma