Service Centre Clerk

Manitoba Public Insurance

Service Centre Clerk performing clerical and administrative duties to ensure effective office operations. Responding to inquiries and assisting customers while maintaining confidentiality and efficiency.

Posted 7/16/2026full-timeWinnipeg • 🇨🇦 CanadaJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong clerical and administrative capabilities, with proficiency in Microsoft Office applications and a solid understanding of MPI policies and procedures. Excels in customer service, effectively managing inquiries and coordinating office operations.

Highest-signal resume keywords

Clerical DutiesCustomer ServiceMicrosoft Office ApplicationsOffice Equipment OperationMPI Policies and Procedures

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clerical DutiesFinancial TransactionsKnowledge Tests AdministrationDocument ManagementOffice Software Operation

Soft Skills

Customer InteractionTeam CollaborationInitiativeTask PrioritizationEffective Communication

Tools & Technologies

Standard Office EquipmentFax MachinePhotocopierScanner

Industry Keywords

Office OperationsCustomer Service EnvironmentInternal and External EnquiriesVehicle Traffic Coordination

About the role

Key responsibilities & impact

Perform a variety of clerical and administrative duties of moderate complexity to ensure effective office operations
Respond to general internal and external enquiries
Greet customers and provide courteous and professional first point of contact
Perform garage triage duties, checking in customers for scheduled appointments
Coordinate vehicle traffic for estimating and driver testing appointments
Triages customer inquiries within level of authority and escalates issues or concerns to the appropriate resource
Assists customers in accordance with office processes, in person or on the phone
Receives customer or vendor calls and messages as required
May assist with administering Knowledge Tests and basic IWS transactions
Perform routine tasks in accordance with departmental procedures
Perform financial transactions, as required
Prints Knowledge Test and Driver Testing schedules for the next business day
Prepares, distributes and files correspondence
Receives, sorts, stamps, scans and distributes incoming documents
Operates standard office equipment
Faxes, photocopies and prints documents as instructed

Requirements

What you’ll need

High school diploma or equivalent
One year of experience in an office and/or customer service environment
Learn and/or operate office software and equipment
Working knowledge of Microsoft Office applications
Work with minimal direction and exercise initiative
Handle multiple tasks and prioritize assignments
Work effectively in a team environment
Working knowledge of MPI policies and procedures related to products and coverage

Benefits

Comp & perks

Health benefits
Registered pension plan
Group, dependent, and optional life insurance coverage
Sick leave to cover short-term disability
Long-term disability
Vacation entitlement
Maternity, parental and adoptive leaves
Bereavement and family responsibility leaves
Employee and family assistance program
Mental-health programming
Onsite employee gym facility
Discounted gym memberships
Wellness account
In-house training
Professional development opportunities
Educational assistance program