Service Centre Representative

Manitoba Public Insurance

Service Centre Representative providing face-to-face customer service for Manitoba Public Insurance products and services. Responsible for issuing, renewing, and updating driver’s licenses, and communicating with customers regarding suspensions.

Posted 7/10/2026full-timePortage la Prairie • 🇨🇦 CanadaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide face-to-face customer service related to Manitoba Public Insurance products, services and policies
Issue, renew and/or update driver’s licences
Perform Canada wide searches on the Driver Licence System (zScope)
Issue driving in force letters, conditional licences, permits, and/or suspension notices
Communicate to customers regarding driver’s licence suspensions
Create testing appointment services
Schedule test appointments and collect payment
Verify customer identity and conduct vision tests
Administer electronic and oral knowledge tests
Provide assistance in motorcycle testing
Sell Vehicle Safety supplies
Administer salesperson and dealer tests
Register and schedule customers for Driver Z classes
Reschedule estimate and adjuster appointments
Print and witness Total Loss documents

Requirements

What you’ll need

High school diploma or equivalent
Three years of customer service and administrative office experience
Experience working with MPI products and services is an asset
Intermediate 2 oral French Language skills are required
Candidates must have a valid driver’s licence
Visual acuity must be correctable to 20/20 with lenses and be free of colour blindness for employees who perform additional enhanced identity interview duties

Benefits

Comp & perks

Health benefits
Employees can choose flexible health, dental and vision plans
Health spending account
Travel health coverage
Other extended health benefits such as ambulance, massage and physiotherapy
Registered pension plan
Group, dependent, and optional life insurance coverage
Sick leave to cover short-term disability
Long-term disability
Vacation entitlement
Maternity, parental and adoptive leaves
Bereavement and family responsibility leaves
Employee and family assistance program
Mental-health programming
Discounted gym memberships and wellness account

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Driver Licence System (zScope)Vision TestingKnowledge Testing AdministrationAppointment SchedulingPayment CollectionDocument PrintingTotal Loss Document WitnessingMotorcycle Testing AssistanceDriver Z Class RegistrationConditional Licence Issuance

Soft Skills

Communication SkillsAttention to DetailInterpersonal Skills

Certifications

High School Diploma or Equivalent