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Service Centre Representative
Manitoba Public InsuranceService Centre Representative providing face-to-face customer service for Manitoba Public Insurance products and services. Responsible for issuing, renewing, and updating driver’s licenses, and communicating with customers regarding suspensions.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and administrative tasks related to Manitoba Public Insurance products, with proficiency in conducting identity verification and administering knowledge tests. Bilingual in English and French, with a valid driver's license and strong attention to detail.
Highest-signal resume keywords
Customer Service ExperienceAdministrative Office ExperienceIntermediate French Language SkillsValid Driver's LicenceExperience with MPI Products
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Driver Licence System (zScope)Vision TestingKnowledge Testing AdministrationAppointment SchedulingPayment CollectionDocument PrintingTotal Loss Document WitnessingMotorcycle Testing AssistanceDriver Z Class RegistrationConditional Licence Issuance
Soft Skills
Communication SkillsAttention to DetailInterpersonal Skills
Certifications & Qualifications
High School Diploma or Equivalent
Industry Keywords
Manitoba Public InsuranceDriver's LicenceVehicle Safety SuppliesCustomer Identity VerificationSuspension Notices
About the role
Key responsibilities & impact- Provide face-to-face customer service related to Manitoba Public Insurance products, services and policies
- Issue, renew and/or update driver’s licences
- Perform Canada wide searches on the Driver Licence System (zScope)
- Issue driving in force letters, conditional licences, permits, and/or suspension notices
- Communicate to customers regarding driver’s licence suspensions
- Create testing appointment services
- Schedule test appointments and collect payment
- Verify customer identity and conduct vision tests
- Administer electronic and oral knowledge tests
- Provide assistance in motorcycle testing
- Sell Vehicle Safety supplies
- Administer salesperson and dealer tests
- Register and schedule customers for Driver Z classes
- Reschedule estimate and adjuster appointments
- Print and witness Total Loss documents
Requirements
What you’ll need- High school diploma or equivalent
- Three years of customer service and administrative office experience
- Experience working with MPI products and services is an asset
- Intermediate 2 oral French Language skills are required
- Candidates must have a valid driver’s licence
- Visual acuity must be correctable to 20/20 with lenses and be free of colour blindness for employees who perform additional enhanced identity interview duties
Benefits
Comp & perks- Health benefits
- Employees can choose flexible health, dental and vision plans
- Health spending account
- Travel health coverage
- Other extended health benefits such as ambulance, massage and physiotherapy
- Registered pension plan
- Group, dependent, and optional life insurance coverage
- Sick leave to cover short-term disability
- Long-term disability
- Vacation entitlement
- Maternity, parental and adoptive leaves
- Bereavement and family responsibility leaves
- Employee and family assistance program
- Mental-health programming
- Discounted gym memberships and wellness account