IT General Manager

Manila Recruitment

IT GCC General Manager overseeing high-quality technology services and operations in the Philippine Global Capability Center. Driving organizational effectiveness and fostering a high-performance culture while ensuring alignment with global teams.

Posted 6/22/2026full-timeMakati City • 🇵🇭 PhilippinesSeniorLeadWebsite

Tech Stack

Tools & technologies

CloudCyber SecurityITSM

About the role

Key responsibilities & impact

Ensure high-quality IT service delivery aligned with SLAs and business expectations
Manage ramp-up, transition, and scaling activities while ensuring delivery continuity
Implement standardized delivery frameworks and processes
Oversee facilities, infrastructure, and local vendors to maintain operational stability and ensure business continuity
Act as co-owner of GCC performance with Central IT divisions
Participate in governance forums and align GCC strategy with business goals
Implement shared accountability (RACI) across operations and delivery
Contribute to GCC maturity roadmap and capability evolution
Ensure full compliance with Philippine Economic Zone (PEZA) regulations
Own GCC budget, forecasting, and financial performance
Drive cost efficiency and value realization initiatives
Ensure transparent recharge and cost allocation mechanisms
Provide financial reporting and performance analysis
Lead recruitment, onboarding, and talent retention strategies
Build strong employer branding in local market
Develop career pathways and workforce capabilities
Manage employee engagement and retention
Drive local Employer Branding initiatives to attract and retain top-tier IT talent in the highly competitive Manila market
Define and track KPIs across delivery, talent, and efficiency
Drive automation, AI, and process improvement initiatives
Monitor performance metrics including SLA adherence and employee engagement
Collaborate on performance optimization initiatives
Act as primary interface between GCC, IT leaders, and support functions
Ensure transparency on delivery, cost, and performance
Drive stakeholder engagement and adoption of GCC model

Requirements

What you’ll need

Bachelor's degree in Information Technology, Computer Science, Engineering, Business Management, or a related field
At least 10 years of leadership experience in IT Shared Services, Global Capability Centers (GCC), or large-scale IT operations. Candidates with 5–6 years of relevant leadership experience may also be considered
Proven experience leading multi-functional IT organizations, including Infrastructure, Enterprise Applications, Service Delivery, Service Desk, Cybersecurity, or related IT functions
Strong experience partnering with global stakeholders, particularly across EMEA. Experience working with French stakeholders or organizations headquartered in France is highly preferred.
Demonstrated ability to represent and advocate for offshore or shared services organizations at the executive level, influencing senior leadership and global decision-makers
Strong understanding of the Philippine IT-BPM and shared services landscape, including talent availability, capability development, and market trends
Experience managing senior leaders and managers, with a track record of building high-performing teams and driving organizational growth
Solid knowledge of IT service management, operational excellence, service delivery metrics, and continuous improvement initiatives.
Experience overseeing operational budgets, cost centers, financial planning, and resource management
Strong communication, stakeholder management, and executive presentation skills, with the ability to navigate diverse cultural environments and build credibility with global teams
Current awareness of emerging technology trends, including AI, cybersecurity, cloud technologies, and digital transformation initiatives
Experience within logistics, transportation, supply chain, technology services, IT outsourcing, or multinational shared services organizations
Direct experience leading or scaling a Global Capability Center (GCC)
Exposure to full P&L ownership and financial accountability
Familiarity with PEZA-registered operations, Philippine labor regulations, and local compliance requirements
Experience supporting global transformation, automation, AI adoption, or organizational change initiatives
Advanced degree (MBA, Master's in Technology Management, or related field)

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Manila Recruitment Website LinkedIn All Job Openings 11 - 50 employees Founded 2010 🎯 Recruiter 🏢 Enterprise Recruitment
Enterprise Manila Recruitment is a leading recruitment agency based in the Philippines, specializing in innovative talent sourcing and headhunting services. The agency provides a wide range of recruitment solutions including executive search, IT recruitment, offshore staffing solutions, remote staffing, and more. With a focus on understanding clients' strategic business objectives, Manila Recruitment offers tailored recruitment strategies for multinationals, corporations, and start-ups entering the Filipino market. The firm prides itself on a process-driven approach, offering comprehensive candidate guarantees and a database of over 250,000 candidates. Certified headhunters at Manila Recruitment are dedicated to passive candidate sourcing, ensuring quality hires that align with company culture and requirements. IT General Manager Job not on LinkedIn 🔥 26 minutes ago 🏢🏡 Makati City – Hybrid ⏰ Full Time 🟠 Senior 🔴 Lead 👔 Manager Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Ensure high-quality IT service delivery aligned with SLAs and business expectations
Manage ramp-up, transition, and scaling activities while ensuring delivery continuity
Implement standardized delivery frameworks and processes
Oversee facilities, infrastructure, and local vendors to maintain operational stability and ensure business continuity
Act as co-owner of GCC performance with Central IT divisions
Participate in governance forums and align GCC strategy with business goals
Implement shared accountability (RACI) across operations and delivery
Contribute to GCC maturity roadmap and capability evolution
Ensure full compliance with Philippine Economic Zone (PEZA) regulations
Own GCC budget, forecasting, and financial performance
Drive cost efficiency and value realization initiatives
Ensure transparent recharge and cost allocation mechanisms
Provide financial reporting and performance analysis
Lead recruitment, onboarding, and talent retention strategies
Build strong employer branding in local market
Develop career pathways and workforce capabilities
Manage employee engagement and retention
Drive local Employer Branding initiatives to attract and retain top-tier IT talent in the highly competitive Manila market
Define and track KPIs across delivery, talent, and efficiency
Drive automation, AI, and process improvement initiatives
Monitor performance metrics including SLA adherence and employee engagement
Collaborate on performance optimization initiatives
Act as primary interface between GCC, IT leaders, and support functions
Ensure transparency on delivery, cost, and performance
Drive stakeholder engagement and adoption of GCC model 🎯 Requirements
Bachelor's degree in Information Technology, Computer Science, Engineering, Business Management, or a related field
At least 10 years of leadership experience in IT Shared Services, Global Capability Centers (GCC), or large-scale IT operations. Candidates with 5–6 years of relevant leadership experience may also be considered
Proven experience leading multi-functional IT organizations, including Infrastructure, Enterprise Applications, Service Delivery, Service Desk, Cybersecurity, or related IT functions
Strong experience partnering with global stakeholders, particularly across EMEA. Experience working with French stakeholders or organizations headquartered in France is highly preferred.
Demonstrated ability to represent and advocate for offshore or shared services organizations at the executive level, influencing senior leadership and global decision-makers
Strong understanding of the Philippine IT-BPM and shared services landscape, including talent availability, capability development, and market trends
Experience managing senior leaders and managers, with a track record of building high-performing teams and driving organizational growth
Solid knowledge of IT service management, operational excellence, service delivery metrics, and continuous improvement initiatives.
Experience overseeing operational budgets, cost centers, financial planning, and resource management
Strong communication, stakeholder management, and executive presentation skills, with the ability to navigate diverse cultural environments and build credibility with global teams
Current awareness of emerging technology trends, including AI, cybersecurity, cloud technologies, and digital transformation initiatives
Experience within logistics, transportation, supply chain, technology services, IT outsourcing, or multinational shared services organizations
Direct experience leading or scaling a Global Capability Center (GCC)
Exposure to full P&L ownership and financial accountability
Familiarity with PEZA-registered operations, Philippine labor regulations, and local compliance requirements
Experience supporting global transformation, automation, AI adoption, or organizational change initiatives
Advanced degree (MBA, Master's in Technology Management, or related field) Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Market Development Manager 🕒 May 5 USANA Health Sciences 501 - 1000 Website LinkedIn All Job Openings Market Development Manager managing sales activities and training programs for brand partners at USANA in the Philippines. Fostering partnerships and organizing events to enhance brand partner opportunities. 🏢🏡 Makati City – Hybrid ⏰ Full Time 🟠 Senior 🔴 Lead 👔 Manager Senior IT Manager 🕒 April 1 SuperStaff 201 - 500 🤝 B2B 🛍️ eCommerce 🎯 Recruiter Website LinkedIn All Job Openings IT Senior Manager overseeing technology infrastructure and team across multiple locations in educational organization. Responsible for aligning IT strategy with organizational goals and ensuring technology support. 🏢🏡 Makati City – Hybrid ⏰ Full Time 🟠 Senior 👔 Manager Commercial Planning Manager 🕒 February 28 TASQ Staffing Solutions 11 - 50 🤝 B2B 🎯 Recruiter 👥 HR Tech Website LinkedIn All Job Openings Commercial Planning Manager overseeing financial planning and analysis for business growth. Requires strong financial modeling skills and exposure to corporate finance. 🏢🏡 Makati City – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager Oracle Enterprise Performance Management, Asst. Manager 🕒 January 21 TASQ Staffing Solutions 11 - 50 🤝 B2B 🎯 Recruiter 👥 HR Tech Website LinkedIn All Job Openings Oracle EPM Assistant Manager leading Oracle EPM projects and implementations. Ensuring timely delivery and high-quality results with a strong focus on client relationships in the Philippines. 🏢🏡 Makati City – Hybrid ⏰ Full Time 🟠 Senior 🔴 Lead 👔 Manager Senior Special Projects Manager 🕒 December 3, 2025 Angkas 51 - 200 🚗 Transport 👥 B2C 🏪 Marketplace Website LinkedIn All Job Openings Senior Manager for Special Projects & Strategy leading high-impact initiatives. Responsible for cross-department collaboration and executive management in a startup environment. 🏢🏡 Makati City – Hybrid ⏰ Full Time 🟠 Senior 👔 Manager View More Manager Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

IT service managementfinancial planningresource managementservice delivery metricscontinuous improvementautomationAIcybersecuritycloud technologiesdigital transformation

Soft Skills

leadershipstakeholder managementcommunicationexecutive presentationteam buildingemployee engagementinfluencingcross-cultural navigationstrategic alignmenttalent retention

Certifications

Bachelor's degreeMBAMaster's in Technology Management