Operations Manager – Short-Term Rental, Property Management

Manila Recruitment

Operations Manager responsible for managing operations and teams in a short-term rental management company. Leading process improvements and enabling strategic growth within the organization.

Posted 6/15/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Lead, manage, train, and develop a team of independent contractors consisting of the Operations Coordinators and Property Care Concierge team, and have overall accountability for cleaners, maintenance vendors, and contractors
Own daily operations across all properties, ensuring tasks are completed, issues are resolved, and nothing falls through the cracks
Remove the founders from day-to-day operations, client management, team follow-up, and recurring operational decisions
Hold the team accountable to clear standards, including coaching, performance improvement plans, and replacing underperformers when needed
Oversee property readiness, quality inspections, cleanliness, stocking, maintenance follow-up, guest materials, and listing accuracy
Proactively review property listings and welcome guides, photos, amenities, sleeping arrangements, rules, and descriptions for accuracy to ensure they match the real guest experience
Be the main point of contact for owner/client communication for day-to-day operational matters using professionalism, clarity, and appropriate boundaries
Oversee guest issue resolution and coach the Operations Coordinators on tone, decision-making, and service recovery
Lead onboarding operations for new properties from signed contract to successful launch
Improve SOPs, supporting technology and apps, checklists, task management, reporting, and team rhythms so the business becomes more scalable and less founder-dependent
Identify recurring issues, fix root causes, and continually improve the guest, owner, and team experience
Improve operational profitability by identifying unnecessary expenses, recurring inefficiencies, and better vendor/team structures
Lead strategic initiatives such as launching vendor sourcing, or tech/tool integrations
Support the CEO in scaling the business and onboarding team members as needed
Serve as a thought partner to the CEO, contributing to business planning and growth strategy

Requirements

What you’ll need

Proven experience leading operations, hospitality, property management, short-term rentals, real estate, customer service, or another service business
Comfortable using tools such as **Hospitable, Monday.com, Turno, Google Drive, Airbnb, Vrbo,** smart lock systems, and other property management platforms
Exceptional attention to detail and follow-through. With a strong capacity to retain information about multiple properties ensuring successful issue resolution in a timely manner
Strong leadership skills with the ability to create a high-performing team through coaching, delegation, holding people accountable, making tough decisions, and managing team members
Hospitality / customer-first mindset, ensuring our high standards are met for both guests and clients
Excellent written and verbal communication with clients, guests, vendors, and team members
Highly proactive, highly autonomous, self-directed, and able to take ownership without requiring constant supervision or hand-holding
Strong accountability, initiative, and the ability to identify problems and proactively implement solutions
Comfortable managing multiple properties, priorities, people, and deadlines at once
Strong operational management, problem-solving skills, and calm judgment under pressure
Systems-minded and process-driven, with the ability to improve processes, create meaningful operational reporting and performance metrics, and build scalable systems to support company growth
Able to think both strategically and operationally, provide honest feedback and operational recommendations, and protect the company's standards while leading with warmth, fairness, and backbone
Interested in growing alongside the company, supporting future hiring and team-building efforts, and being a strong cultural fit for a long-term leadership position

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Manila Recruitment Website LinkedIn All Job Openings 11 - 50 employees Founded 2010 🎯 Recruiter 🏢 Enterprise Recruitment
Enterprise Manila Recruitment is a leading recruitment agency based in the Philippines, specializing in innovative talent sourcing and headhunting services. The agency provides a wide range of recruitment solutions including executive search, IT recruitment, offshore staffing solutions, remote staffing, and more. With a focus on understanding clients' strategic business objectives, Manila Recruitment offers tailored recruitment strategies for multinationals, corporations, and start-ups entering the Filipino market. The firm prides itself on a process-driven approach, offering comprehensive candidate guarantees and a database of over 250,000 candidates. Certified headhunters at Manila Recruitment are dedicated to passive candidate sourcing, ensuring quality hires that align with company culture and requirements. Operations Manager – Short-Term Rental, Property Management Job not on LinkedIn 🔥 29 minutes ago 🇵🇭 Philippines – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior ⚙️ Operations Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Lead, manage, train, and develop a team of independent contractors consisting of the Operations Coordinators and Property Care Concierge team, and have overall accountability for cleaners, maintenance vendors, and contractors
Own daily operations across all properties, ensuring tasks are completed, issues are resolved, and nothing falls through the cracks
Remove the founders from day-to-day operations, client management, team follow-up, and recurring operational decisions
Hold the team accountable to clear standards, including coaching, performance improvement plans, and replacing underperformers when needed
Oversee property readiness, quality inspections, cleanliness, stocking, maintenance follow-up, guest materials, and listing accuracy
Proactively review property listings and welcome guides, photos, amenities, sleeping arrangements, rules, and descriptions for accuracy to ensure they match the real guest experience
Be the main point of contact for owner/client communication for day-to-day operational matters using professionalism, clarity, and appropriate boundaries
Oversee guest issue resolution and coach the Operations Coordinators on tone, decision-making, and service recovery
Lead onboarding operations for new properties from signed contract to successful launch
Improve SOPs, supporting technology and apps, checklists, task management, reporting, and team rhythms so the business becomes more scalable and less founder-dependent
Identify recurring issues, fix root causes, and continually improve the guest, owner, and team experience
Improve operational profitability by identifying unnecessary expenses, recurring inefficiencies, and better vendor/team structures
Lead strategic initiatives such as launching vendor sourcing, or tech/tool integrations
Support the CEO in scaling the business and onboarding team members as needed
Serve as a thought partner to the CEO, contributing to business planning and growth strategy 🎯 Requirements
Proven experience leading operations, hospitality, property management, short-term rentals, real estate, customer service, or another service business
Comfortable using tools such as **Hospitable, Monday.com, Turno, Google Drive, Airbnb, Vrbo,** smart lock systems, and other property management platforms
Exceptional attention to detail and follow-through. With a strong capacity to retain information about multiple properties ensuring successful issue resolution in a timely manner
Strong leadership skills with the ability to create a high-performing team through coaching, delegation, holding people accountable, making tough decisions, and managing team members
Hospitality / customer-first mindset, ensuring our high standards are met for both guests and clients
Excellent written and verbal communication with clients, guests, vendors, and team members
Highly proactive, highly autonomous, self-directed, and able to take ownership without requiring constant supervision or hand-holding
Strong accountability, initiative, and the ability to identify problems and proactively implement solutions
Comfortable managing multiple properties, priorities, people, and deadlines at once
Strong operational management, problem-solving skills, and calm judgment under pressure
Systems-minded and process-driven, with the ability to improve processes, create meaningful operational reporting and performance metrics, and build scalable systems to support company growth
Able to think both strategically and operationally, provide honest feedback and operational recommendations, and protect the company's standards while leading with warmth, fairness, and backbone
Interested in growing alongside the company, supporting future hiring and team-building efforts, and being a strong cultural fit for a long-term leadership position Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Administrative and Operations Coordinator 🔥 16 hours ago Cardinal Education 11 - 50 📚 Education 👥 B2C Website LinkedIn All Job Openings Administrative & Operations Coordinator supporting university application processes for an educational consulting firm. Involves calendar management, meeting logistics, and consultant support. 🇵🇭 Philippines – Remote 💵 $750 / month ⏰ Full Time 🟡 Mid-level 🟠 Senior ⚙️ Operations Fraud Operations Agent 🕒 3 days ago exmox GmbH 51 - 200 🎮 Gaming 🤝 B2B Website LinkedIn All Job Openings Fraud Operations Agent monitoring transactions to prevent fraud and protect users in mobile gaming. Collaborating with local and global teams to ensure a secure user experience. 🇵🇭 Philippines – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior ⚙️ Operations Senior DocOps Engineer 🕒 3 days ago Atos 10,000+ employees 🔒 Cybersecurity Website LinkedIn All Job Openings Senior DocOps Engineer developing and managing enterprise documentation platform. Collaborating with cross-functional teams and ensuring documentation aligns with DevOps practices. 🇵🇭 Philippines – Remote ⏰ Full Time 🟠 Senior ⚙️ Operations Operations Manager 🕒 4 days ago Expedock 51 - 200 Website LinkedIn All Job Openings Operations Manager at Expedock working with key accounts to optimize operational processes. Coordinating with teams to ensure service delivery meets quality standards and SLAs. 🇵🇭 Philippines – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior ⚙️ Operations IT Operations Lead 🕒 5 days ago Pandoblox 51 - 200 ☁️ SaaS 🔒 Cybersecurity 🤝 B2B Website LinkedIn All Job Openings IT Operations Lead overseeing technology helpdesk and supporting diverse client base with efficient service delivery. Leading technical teams and ensuring optimal operational performance to enhance client satisfaction. 🇵🇭 Philippines – Remote ⏰ Full Time 🟠 Senior ⚙️ Operations View More Operations Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

operations managementproperty managementcustomer serviceproblem-solvingperformance metricsprocess improvementteam leadershipvendor managementissue resolutionstrategic planning

Soft Skills

attention to detailcommunicationaccountabilityinitiativeproactivitycoachingdelegationdecision-makingself-directionteam building