Manila Recruitment

Implementation Project Manager

Manila Recruitment

full-time

Posted on:

Location Type: Remote

Location: Philippines

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Junior

Tech Stack

VoIP

About the role

  • The Implementation Project Manager is responsible for taking new clients from signed contracts to full implementation and hand-off to the Customer Support organization. This includes ensuring that all aspects of the communication, planning, and implementation of services sold to a company’s customer are well-managed. The Implementation Project Manager I will be self-motivated and highly organized.
  • Responsible for requirements gathering & defining project scope and objectives
  • Manage all phases of client onboarding & develops detailed work plans, project plans, schedules, project estimates, status reports, and processes to ensure user satisfaction, project continuity and the timely delivery of services
  • Conduct regular project meetings and is responsible for project tracking and analysis
  • Set deadlines, assigns responsibilities, and monitors and summarizes progress of project
  • Responsible for design of telephone, voicemail, and call flows as well as provisioning client services within the internal
  • Company's provisioning system
  • Responsible for managing equipment procurement and provisioning
  • Responsible for coordinating the ordering and delivering of SIP Trunks and DIDs
  • Responsible for the project’s commitment to quality
  • Maintain a mindset of continuous improvement, in terms of efficiency of processes & customer satisfaction and optimization
  • Must be courteous and polite in written and oral communication, and be able to get ideas across in a non-confrontational manner in one-to-one situations, small groups, and before large audiences
  • Perform a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected
  • Any other duties as assigned by management

Requirements

  • __**Must-have Skills / Qualification:**__
  • · Bachelor’s Degree or entry level project management experience preferred or additional relevant experience. Fields of Information Systems, Telecom, or related field desired
  • · At least 1 year of experience in Project Management
  • · Experience in a technology area (preference given to VoIP, networking, or telecom)
  • · Demonstrate excellent project management, consulting, and problem-solving skills
  • · Experience in Microsoft services
  • · Strong in oral and written communications to exchange information, explain procedures, techniques, and answer questions in a clear logical manner
  • · Able to manage clients to tight implementation schedules, proactively set and maintain expectations, and maintaining good client relationships (remotely vs. onsite)
  • · Able to track and manage multiple concurrent implementation projects and related tasks at different project phases and for different clients, and coordinate the tasks across multiple internal teams and clients
  • · Able to effectively utilize implementation support staff
  • · Demonstrate strong technical aptitude and ability to learn technologies and their applications quickly
  • · Able to accommodate a flexible work schedule that frequently includes some evening and weekend hours (~20% on average)
  • · Excellent proficiency in both written and spoken English.
  • __**Advantageous Skills:**__
  • · Background in Telecommunications industry
  • · Project Management certifications
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementrequirements gatheringproject scope definitionproject planningproject trackingVoIPnetworkingtelecomMicrosoft servicesequipment procurement
Soft Skills
self-motivatedhighly organizedcommunicationproblem-solvingclient relationship managementteam coordinationcreativitycontinuous improvementcourteouspolite
Certifications
Project Management certifications