Manila Recruitment

Client Success Coordinator

Manila Recruitment

full-time

Posted on:

Location Type: Remote

Location: Philippines

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About the role

  • Client Relationship Management: Participate in onboarding and regular check-in calls. You’ll assist in meeting preparation and ensure all follow-up actions are executed flawlessly.
  • Strategic Translation: Deeply understand each client’s unique business goals and help translate them into actionable SEO and sales outreach strategies.
  • Campaign Orchestration: Manage setup tasks across our proprietary platforms. (Don’t worry—we provide full training on our SEO and sales outreach tools).
  • Data Analysis & Optimization: Monitor performance metrics to see what’s working. You’ll collaborate with internal teams to "turn the knobs" and optimize campaigns for maximum ROI.
  • Quality & Reporting: Support QA processes and create clear, insightful reports that show clients exactly how we are helping them win.
  • Proactive Communication: Act as a reliable point of contact for clients, answering questions and ensuring they feel supported and successful

Requirements

  • Proven experience working directly with clients or customers, managing expectations, and building strong relationships.
  • Prior SEO experience is not required, as full training will be provided. Candidates without SEO background should have a strong foundation in customer service and client engagement.
  • A Natural Communicator: You present well, write clearly, and enjoy collaborating with both teammates and clients.
  • A Critical Thinker: You don't just follow a checklist; you look at the "why" behind the data and find creative solutions to new problems.
  • Analytical & Organized: You are comfortable working with data in Excel or Google Sheets and never let a deadline slip through the cracks.
  • High Energy & Adaptable: You thrive in fast-paced environments and are ready to grow as fast as the company does.
  • Values-Driven: You embody our core values—staying Positive, remaining Passionate about your impact, and being Proven to Execute on your promises.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysiscampaign optimizationSEO strategiesperformance metricsreporting
Soft Skills
client relationship managementcommunicationcritical thinkinganalytical skillsorganizational skillsadaptabilityproactive communication