Support Engineer

• Develop a strong understanding of our voice network and platforms
• Assist the Senior Voice Engineer with customer support queries
• Support more complex voice provisioning solutions
• Act as backup when the Senior Voice Engineer is unavailable
• Develop a strong understanding of our data network and interconnections between PoPs and carriers
• Contribute ideas to enhance network performance and security• Perform out-of-hours changes or firmware updates when required
• Manage and maintain XXXXX and customer Fortigate firewalls
• Act as backup when a Senior Provisioning Engineer is unavailable
• Assist Level 2 support engineers with customer escalations
• Collaborate closely with provisioning and senior engineers to resolve escalated support queries

Technical Support, VOIP Engineer

Technical Support Engineer

Technical Support Specialist

Technical Support Specialist – Yardi

IT Support Technician

Technical Support Engineer