Senior Systems Analyst, Social Health Information Exchange
Manifest MedEx
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $150,000 - $170,000 per year
Job Level
Senior
About the role
- Serve as the primary technical Subject Matter Expert (SME) for the SHIE, maintaining comprehensive knowledge of its underlying architecture, data flow, integration points, and API functionality.
- Manage product configuration and reporting. Act as the technical lead for all product configuration requests, translating complex business rules into operational settings within the product.
- Design and develop custom reports and dashboards within the product framework to meet business intelligence and operational reporting needs.
- Manage and prioritize complex, Tier 2/Tier 3 technical support cases, coordinate with the vendor support team to diagnose root causes for system failures, integration issues, and data discrepancies.
- Act as the main implementation liaison, guiding vendor teams during the product's deployment and integration into our environment.
- Lead the technical onboarding process for external customers, ensuring successful adoption, integration, and alignment of the new product with their existing systems and workflows.
- Partner directly with the vendor and HIE Operations teams to escalate, reproduce, and validate fixes for critical bugs and performance bottlenecks impacting deployments.
- Track implementation progress by owning the process for tracking and reporting the status of technical implementation milestones for the vendor integration and all customer onboarding projects.
- Develop and maintain high-level status reports, including key performance indicators (KPIs) and risk flags, for internal stakeholders and executive review.
- Organize and lead recurring status update meetings, ensuring clear communication of progress, dependencies, and roadblocks between all parties involved (internal and external).
- Develop and deliver specialized technical training programs and materials for internal teams (HIE Operations, Business Development, Product) and external customers, ensuring comprehensive product understanding and effective utilization.
- Create, curate, and maintain high-quality technical documentation for the new SHIE, including configuration guides, architecture overviews, and system manuals.
- Build and maintain the product's knowledge base and internal FAQs, ensuring information is current, accurate, and easily accessible.
Requirements
- Bachelor’s degree in a technical field, or equivalent practical experience.
- 3-5 years of experience in a Technical Analyst, Technical Support, or Application Support role, including exposure to project coordination and/or application implementation related to health and/or social care integration.
- Demonstrable experience working as an SME for a complex technical product or platform, including system configuration and reporting.
- Strong proficiency in analyzing and troubleshooting system data flows, including familiarity with API concepts and reading/interpreting system logs.
- Exceptional written and verbal communication skills, with the proven ability to articulate technical concepts clearly to both technical and non-technical audiences.
- Experience interacting with customer IT teams, vendors, project managers, end users, and leadership across business, technical, and clinical functions
- Ability to build and maintain respectful, productive internal and external relationships, that are professional, encourage collaboration, ensure accountability and allow the achievement of mutual objectives and strategies
- Knowledge of the healthcare industry, including data standards such as HL7, FHIR, or similar integration protocols.
- Understanding of Health Information Exchange (HIE) concepts as they pertain to both medical and social data
- Note: This role is non-coding and focuses purely on product configuration, analysis, reporting, and project status management.
- Prior experience in developing and delivering formal technical training or educational materials to both internal and external audiences is preferred, but not required
Benefits
- bonuses
- benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
API functionalitysystem configurationreportingdata flow analysistroubleshootingtechnical documentationproject coordinationtechnical training developmentdashboard designperformance monitoring
Soft skills
communication skillsrelationship buildingcollaborationaccountabilityproblem-solvingleadershiporganizational skillscustomer serviceadaptabilitypresentation skills