Manifest MedEx

Support Engineer

• Monitor performance and troubleshoot issues in a 24 x 7 x 365 environment.
• Function as primary support for MX customers by investigating and maintaining ownership of participant issues to ensure a resolution is delivered to the participant in a timely manner.
• Implement and configure monitoring systems owned by the support team
• Troubleshoot patient matching issues, clinical and claims data issues, connectivity, strategic product issues and any other participant or internally identified issues.
• Support of all data flows, which includes CCDA, HL7v2 and Claims/Eligibility data.
• Support new products that have unique workflows that require a technical skillset
• Communicating with customers regarding outages.
• Provision & management of users including processing of opt out requests.
• Coordinate closely with other internal teams and MX Vendors to leverage each other in supporting customers.
• Maintain tracking of issues and support documentation in the approved MX tools e.g., Jira, Confluence, Salesforce.
• Comply with MX Policies & Procedures & ensure proper use and protection of information assets by complying with the organization’s information privacy and security policies to protect assets from unauthorized access and by reporting any security events or potential events or other security risks to the organization.
• Perform on call duties and other duties as assigned.

IT Technical Analyst