Customer Support Representative

Manhattan Associates

Customer Support Representative providing customer service and resolving distributor inquiries. Requires hybrid work in Pittsburgh, PA region and offers comprehensive benefits.

Posted 5/20/2026full-timePittsburgh • Pennsylvania • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Answer and evaluate incoming telephone calls, voice mail, email, faxes and internal requests from external and internal customers with distributor data related inquiries while providing excellent customer service.
Accurately log incoming calls and archive faxes, emails, and other documentation relating to communications with customers using the Contact Management System.
Research, resolve, and provide follow-up for basic and routine problems with customer data submissions. Escalate more complex problems to a Customer Support Representative II or Senior Customer Support Representative. Notifies Supervisor when an incident or situation may require escalation to a higher level.
Perform data file edits to correct errors within established guidelines
Respond to inquiries and resolve issues regarding brand and store matching misalignments
Attend ongoing training to achieve personal, professional, and technical improvement

Requirements

What you’ll need

Associate’s degree in Business Administration, Communications or related field, or equivalent experience
Languages are highly desired, in particular, French and Spanish
Customer service oriented with ability to maintain good relationships with distributors and clients
Attention to detail and ability to maintain detailed records of all inbound/outbound communications
Novice ability to diagnose and solve problems in cooperation with other CSR and CSR II
Ability to understand the basics of the data factory
Ability to remain calm in stressful situations
Takes full ownership and accountability for their work
Knowledge of Windows operating system and basic knowledge of MS Office applications
Organizational, problem solving, and time management skills
Basic understanding of information technology systems and processes
Ability to multi-task
Must be able to work in a fast paced, noisy environment and cope with frequent interruptions
Occasional overtime will be required

Benefits

Comp & perks

Health, Dental & Vision Plans
401(k) Savings Plan
Flexible Benefits Plan
Life & Accidental Death & Dismemberment Insurance
Disability Income Plan
Paid Time Off (PTO) including Vacation, Sick and Holiday
Ongoing training

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data file editsproblem diagnosiscustomer data submissionsdata factory basics

Soft Skills

customer service orientationattention to detailorganizational skillsproblem solvingtime managementability to multi-taskcalm under stressownership and accountability

Certifications

Associate’s degree in Business AdministrationAssociate’s degree in Communications