Bilingual Call Center/Sales Coordinator, English-Spanish

Mangone Law Firm, LLC

. Leadership and Coaching: You will execute daily coaching programs and follow-up meetings to motivate the team to exceed their commercial targets.

Posted 4/21/2026full-timeRemote • 🇨🇴 ColombiaJuniorMid-Level💰 $10 - $18 per hourWebsite

About the role

Key responsibilities & impact

Leadership and Coaching: You will execute daily coaching programs and follow-up meetings to motivate the team to exceed their commercial targets.
Funnel Optimization: You will implement strategies to raise the monthly conversion rate by at least 5 percentage points.
Lead Quality Oversight: You will ensure that 90% of prospects advancing to consultation are properly qualified, working hand-in-hand with the Marketing team.
Missed Call Mitigation: You will serve as the "Guardian of the Phone," actively reviewing and mitigating missed calls from potential clients to ensure no one goes unanswered.
Data Mastery: You will design and present weekly KPI dashboards and quarterly "Sales Boulders" to guide strategic decision-making.

Requirements

What you’ll need

Minimum 2 years of experience as a Sales Coordinator in BPO or Sales Call Center.
Bilingual (Spanish / English) – fluent in speaking and writing (B2 level).
Experience with HubSpot CRM.
Sales Team Leadership: Proven experience coordinating and motivating sales teams, preferably in remote environments.
Conversion Management: Track record in implementing strategies to increase lead-to-sales conversion rates.
Strategic Operational Planning: Designing quarterly goals (Sales Boulders) and managing high-availability schedules.
Sales Coaching: Execution of daily training programs based on high-performance methodologies, such as Cardone.
Lead Quality Control: Supervision of the client acquisition flow and prospect classification (Lead Scoring).

Benefits

Comp & perks

A competitive compensation: base payment per hour (10-18USD) plus Incentives (depending on work experience)
Hourly rate increase after the first six months, depending on performance.
Ongoing professional development opportunities for you to strengthen your skills and grow in your career.
A dynamic and challenging work environment, where your talent will be valued and recognized.
The opportunity to make a positive impact on people's lives, helping them achieve their dreams of a better life in the United States.
Paid Time Off after twelve months tenure.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Sales CoordinationLead ScoringConversion ManagementKPI Dashboard DesignSales Strategy ImplementationHigh-Performance MethodologiesData AnalysisSales Training ExecutionOperational Planning

Soft Skills

LeadershipCoachingMotivationCommunicationTeam CoordinationStrategic Decision-MakingProblem Solving