Bilingual Operations Manager, English-Spanish
Mangone Law Firm, LLC
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $90,000 - $120,000 per year
Job Level
Mid-LevelSenior
About the role
- Lead and manage operations for Mangone Law Firm, supporting immigration case workflows and service delivery.
- Drive process optimization, workflow automation, and continuous improvement across teams.
- Oversee compliance, auditing, and legal process adherence.
- Manage project management tools and CRMs (e.g., Camp Legal, Salesforce) and maintain KPI dashboards and data analysis.
- Budgeting, resource planning, and oversight of operational finances.
- Coach, develop, and build high-performing teams; handle conflict resolution and staff coaching.
- Support sales initiatives and client service excellence to help clients obtain legal status.
Requirements
- Empathetic leadership and emotional intelligence
- Strong interpersonal and communication skills
- Conflict resolution and coaching ability
- Adaptability and stress management
- Team building and collaboration
- Strategic thinking and decision-making
- Analytical and critical reasoning
- Systems thinking
- Prioritization and problem-solving
- Process optimization and continuous improvement mindset
- Proficiency in project management tools and CRMs (e.g., Camp Legal, Salesforce, etc.)
- Data analysis and KPI management
- Compliance, auditing, and legal process knowledge
- Document and workflow automation tools
- Budgeting and resource planning