Customer Support Specialist – MST, Weekends
Mangomint
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $60,000 - $65,000 per year
Job Level
Junior
About the role
- Troubleshoot and respond to inquiries from our customers, primarily through chat but also over calls
- Constantly increase your Mangomint product and industry knowledge so you can provide expert-level answers and support
- Collaborate with different teams to identify and resolve technical issues reported by customers
- Document and share frequent customer issues and solutions
- Provide personalized solutions and preemptive follow-ups to ensure customer satisfaction and retention
Requirements
- A minimum of 1 year experience in a software support position
- The ability to learn incredibly quickly and an “I’ll figure it out” attitude (while also not being afraid to ask questions)
- The ability to work autonomously while also collaborating effectively within a team
- You thrive when tackling complex challenges, even under pressure
- A genuine passion for connecting with people from diverse backgrounds, treating everyone with respect and kindness
- Strong written communication skills
- Experience with salons and spas (or beauty & wellness in general) would be a huge plus
Benefits
- Health, dental, vision, life & LTD insurance
- Generous monthly wellness budget for gym memberships, yoga, etc.
- Premium subscription to the Calm app
- One Medical membership
- Flexible and unlimited PTO
- 401k plan available (no matching)
- Employee stock option program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
problem-solvingcollaborationcustomer satisfactioncommunicationautonomyadaptabilitypressure managementinterpersonal skillsrespectfulnesspassion for connecting