Operations

• Serve as the primary administrator and subject matter expert for MLT’s key business and program systems, including Canvas LMS, HubSpot, SMApply, Salesforce, and Asana, ensuring they run smoothly and support our leadership programs.
• Collaborate with program leads and stakeholders to translate needs into platform functionality and ensure smooth program delivery.
• Own and enhance the program lifecycle project scaffolding, creating reusable workflows for applications, Fellow tiering, coach assignments, and course setup.
• Provide technical support, documentation, and training to staff, faculty, and Fellows, fostering internal platform proficiency.
• Lead knowledge management initiatives and support cross-functional projects across SLAB, Canvas LMS, and HubSpot.
• Partner with developers and end users to improve Salesforce workflows and integrations, identifying opportunities to optimize data flow and user experience.
• Support Marketing Communications by managing HubSpot configurations and integrations that drive awareness, recruitment, and engagement.
• Build and automate operational workflows using Asana and tools like Zapier.
• Performing other duties as assigned.

Manager, Platform Operations

Neuropsychologist, PhD/PsyD

Senior Operations Manager

President – Integrator, Operations Leader

Manager, Reimbursement Operations – Practice Operations