Software Engineer

• Proactively identify and recommend enhancements to existing software solutions, leveraging analytics, user/stakeholder feedback, and cross-team input
• Document and present proposals in Jira, and own enhancements from requirements gathering through approval and implementation
• Collaborate with Product and Engineering to ensure recommendations align with organizational goals
• Play a key role in defining direction and executing the implementation of API integrations for new platforms, ensuring seamless connectivity with front-end applications, third-party systems, and Salesforce CRM
• Support and occasionally guide Systems Analysts in Production Operations Support across multiple technology platforms, helping troubleshoot complex issues
• Participate in the design, development, and ongoing maintenance of scalable and sustainable software solutions with increasing autonomy
• Write clean, maintainable, and scalable code using modern software development practices, with strong expertise in Salesforce Apex preferred
• Demonstrate use of SDLC best practices including structured testing, source control, and release management, while actively keeping abreast of evolving platform features and maintaining an Agile, collaborative approach to development
• Troubleshoot and resolve advanced issues related to Salesforce functionality, integrations, and data integrity, escalating as appropriate
• Develop and maintain comprehensive technical documentation for Salesforce configurations, customizations, and integrations to support knowledge sharing and continuity
• Actively contribute to Agile/Scrum development processes, including sprint planning, daily stand-ups, retrospectives, and providing accurate effort estimates
• Mentor or provide guidance to more junior team members when appropriate
• Perform other duties as assigned

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