ManageEngine

Customer Support Engineer

ManageEngine

full-time

Posted on:

Location Type: Office

Location: Valencia • 🇪🇸 Spain

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Job Level

Mid-LevelSenior

About the role

  • Becoming a subject matter expert on Zoho's suite of business applications, mastering their features, configurations, and integration capabilities.
  • Serving as a trusted technical advisor for our Spanish-speaking customers via phone, chat, and email, providing in-depth troubleshooting and solution guidance.
  • Collaborating with cross-functional teams to investigate complex technical scenarios, reproduce issues, and drive timely resolutions.
  • Assisting customers in configuring integrations and automations to optimize their workflows and validate proof-of-concept solutions.
  • Contributing to a culture of continuous improvement by documenting best practices, refining internal processes, and sharing knowledge across teams.
  • Maintaining accurate case records and insights to help enhance both customer experience and product quality.

Requirements

  • 3–5 years of experience in technical support, SaaS support, or system administration roles.
  • Fluent proficiency in Spanish and a strong command of English, both written and verbal. This is mandatory for supporting our key market.
  • Strong technical understanding and familiarity with SaaS environments; experience configuring integrations, automations, or API-based workflows is an advantage.
  • A natural ability to solve problems and analyse complex issues.
  • An adaptable mindset and a willingness to learn new product features quickly.
  • Comfortable working in a collaborative, in-office environment.
Benefits
  • 27 days vacation excluding public holidays and statutory holidays.
  • Health Insurance.
  • Company lunch provided for when employee is in the office.
  • MacBook, mobile, and paid SIM for business use.
  • Company-paid travel insurance for business purposes.
  • Opportunity to work with a global team and contribute to the growth of a leading technology company.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical supportSaaS supportsystem administrationconfiguring integrationsautomationsAPI-based workflows
Soft skills
problem solvinganalytical skillsadaptabilitycollaborationcommunication