Cloud Licensing Support Specialist

Managed Solution

Cloud + Licensing Support Specialist providing customer service and administrative support for cloud practices. Helping drive strategic revenue and managing Microsoft licensing inquiries and renewals.

Posted 7/17/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $25 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Microsoft Cloud Solution Provider programs, including subscription management and licensing models, while providing exceptional customer service and support. Strong analytical and organizational skills are essential for identifying process improvements and managing customer inquiries effectively.

Highest-signal resume keywords

Microsoft Cloud Solution Provider (CSP) ProgramsMicrosoft New Commerce Experience (NCE)Technical Troubleshooting SkillsData Analysis and ReportingCustomer Service Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Subscription ManagementLicensing Programs KnowledgeAzure Consumption BillingData ValidationProcess ImprovementQuoting Management SystemsMicrosoft Office ProficiencyAnalytical SkillsContract Management SystemsTechnical Documentation

Soft Skills

Detail-OrientedTime ManagementTeam CollaborationVerbal CommunicationWritten Communication

Tools & Technologies

Microsoft Partner CenterPandaDocConnectWiseMS OfficeReporting Tools

Industry Keywords

Cloud PracticesCustomer SupportAdministrative DutiesInvoicing ProcessesEfficiency Improvements

Tech Stack

Tools & technologies

AzureCloud

About the role

Key responsibilities & impact

The Cloud + Licensing Support Specialist will help drive strategic and profitable revenue for Managed Solution's cloud practices.
Assist the sales department with customer requests.
Provide exceptional customer service to Managed Solution clients/prospects.
Complete administrative duties to support cloud department operations.
Input Microsoft Co-sell opportunities into Microsoft Partner Center.
Handle annual client renewals of Microsoft 365 subscriptions (including Azure).
Provide superior, first-line customer support related to Office 365 inquiries.
Onboard new CSP customers.
Build customer quotes in accordance with provided customer/prospect requirements.
Update quoting price lists on a monthly basis.
Run customer reports for monthly invoicing processes.
Conduct regular data audits across customer accounts.
Identify inefficiencies in current workflows and recommend process improvements.

Requirements

What you’ll need

Minimum 2+ years of hands-on experience with Microsoft Cloud Solution Provider (CSP) programs and Partner Center, including subscription management, CPOR claims, co-sell deal registration, incentive program compliance, and GDAP relationship administration.
Demonstrated expertise with Microsoft New Commerce Experience (NCE) including subscription lifecycles, pricing models, term commitments, and legacy CSP to NCE transitions.
Strong knowledge of Microsoft licensing programs and models including CSP, NCE, and Open Value, with working knowledge of Azure consumption billing and subscription management.
Proven technical troubleshooting skills and ability to communicate complex concepts clearly to customers, including writing guidance documentation and resolving licensing provisioning issues, subscription transfers, and Partner Center operational problems.
Extremely organized and detail-oriented, an efficiency rockstar, and an excellent verbal and written (English) communicator as the job requires multiple internal and external interactions.
Demonstrated ability to research and develop proficiency around detailed, technical subjects.
Strong analytical skills with the ability to review data, identify patterns, spot errors, and draw actionable insights from reports and metrics.
Proven track record of identifying process inefficiencies and implementing improvements that enhance productivity and accuracy.
Previous knowledge of contract management systems and/or procurement processes is preferred. If none, demonstrated attention to details and methodical traits are required.
Experience in utilizing quoting/contracts management systems (PandaDoc, ConnectWise preferred).
Ability to handle high volumes of requests and tasks; time management; can-do attitude; and demonstrated ability to work in a team environment, across levels inside and outside the organization.
Strong proficiency with common workplace software applications (MS Office – Word, Excel, PowerPoint, and Outlook), including advanced proficiency in Excel for data analysis, pivot tables, and reporting.
Experience with data validation, quality control processes, and reporting tools is a plus.
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
Self-motivated problem-solver who takes initiative to improve systems and support team efficiency.

Benefits

Comp & perks

PTO – earn 80 hours upon hire in year 1; 15 days in year 2; and 20 days in years 3+
401k – Eligibility after 90 days; Managed Solution matches 50% of your first 6% in contributions, starting after 90 days
Holidays - Managed Solution celebrates 7 paid holidays each year Plus, 1 Floating Holiday per Year… and 2 After 5 Years of Service!
Medical, Dental, Vision – Managed Solution pays 80% of the employee cost on the base plan + 15% of dependent costs on the base plan (Optional Flexible Spending Account for eligible Health Care or Dependent Care costs)
Telemedicine options: “see” a medical provider from anywhere, over the phone, 24/7
$100K Life/AD&D policy provided for all employees, free of charge!
Employee Assistance Program – free financial consultation; counseling services; 24/7 traveler’s assistance; and more!