Cloud Licensing Support Specialist
Managed Solution
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $25 - $31 per hour
Job Level
JuniorMid-Level
Tech Stack
Cloud
About the role
- Help drive strategic and profitable revenue for Managed Solution's cloud practices
- Assist the sales department with customer requests
- Provide exceptional customer service to Managed Solution clients/prospects
- Develop a strong knowledge of Managed Solution's cloud offerings
- Handle annual client renewals of Microsoft 365 subscriptions
- Provide superior, first-line customer support related to Office 365 inquiries
- Onboard new CSP customers
- Run customer reports for monthly invoicing processes
- Conduct regular data audits across customer accounts
- Identify inefficiencies in current workflows and proactively recommend process improvements
- Build and maintain current knowledge of Microsoft licensing types, terms and conditions
- Support cross-functional teams to resolve customer issues
Requirements
- Associate's or Bachelor's degree preferred
- 2 + years in a sales, administrative, or data analysis role
- Microsoft Partner Center Management Input
- Quoting & Contract Management experience
- Strong analytical skills with the ability to review data, identify patterns, spot errors, and draw actionable insights
- Proven track record of identifying process inefficiencies and implementing improvements
- Previous knowledge of contract management systems and/or procurement processes is preferred
- Experience in utilizing quoting/contracts management systems (PandaDoc, ConnectWise preferred)
- Strong proficiency with common workplace software applications (MS Office – Word, Excel, PowerPoint, and Outlook)
Benefits
- PTO – earn 80 hours upon hire in year 1; 15 days in year 2; and 20 days in years 3+
- 401k – Eligibility after 90 days; Managed Solution matches 50% of your first 6% in contributions, starting after 90 days
- Holidays - Managed Solution celebrates 7 paid holidays each year Plus, 1 Floating Holiday per Year… and 2 After 5 Years of Service!
- Medical, Dental, Vision – Managed Solution pays 80% of the employee cost on the base plan + 15% of dependent costs on the base plan (Optional Flexible Spending Account for eligible Health Care or Dependent Care costs)
- Telemedicine options: “see” a medical provider from anywhere, over the phone, 24/7
- $100K Life/AD&D policy provided for all employees, free of charge!
- Employee Assistance Program – free financial consultation; counseling services; 24/7 traveler’s assistance; and more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysiscontract managementprocess improvementMicrosoft 365Office 365customer onboardingdata auditingreport generationanalytical skillsworkflow optimization
Soft skills
customer servicecommunicationproblem-solvingteam collaborationattention to detailorganizational skillsproactive approachanalytical thinkingadaptabilitytime management
Certifications
Associate's degreeBachelor's degree