Implementation Specialist

ManageAmerica | Property Management Software

Implementation Specialist assisting clients with ManageAmerica's property management software implementation process. Focusing on customer service and project management in a fully remote environment.

Posted 5/20/2026full-timeRemote • California • 🇺🇸 United StatesJunior💰 $53,000 - $60,000 per yearWebsite

About the role

Key responsibilities & impact

Manage all aspects of the ManageAmerica implementation projects; including the project kick off, software configuration, go live and training while maintaining project timelines.
Act as the main point of contact for customers before they go live and own all communications with the customer including weekly check in meetings via Teams, ad hoc meetings, emails, etc.
Manage multiple implementation projects, with various priorities and deadlines at once for different customers.
Work as a consultative partner with your customers to provide guidance on best configuration practices based on their workflows and internal processes.
Maintain up to date project plans, tickets, and other project documentation to ensure project timelines are on track and visible to leadership.
Conduct ongoing training sessions for clients and agencies and internal employees.
Work closely with cross-functional teams, including Sales, Marketing, Customer Success, and Product, to onboard and support the implementation.

Requirements

What you’ll need

1-3 years software project coordination/implementation experience in a client-facing environment or corporate support role.
Familiarity with remote work technologies, such as video conferencing platforms, project management software, and remote collaboration tools.
Excellent communication and interpersonal skills to effectively engage with remote stakeholders at all levels.
Self-motivation and the ability to work independently while collaborating effectively with remote teams.
Proficient in Microsoft Excel with the technical aptitude to quickly learn and navigate new systems.
Ability to adapt to change and a rapidly growing environment.

Benefits

Comp & perks

No travel required
Fully remote work environment
Equal employment opportunities

ATS Keywords

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Hard Skills & Tools

software project coordinationimplementation experienceconfiguration practicesproject documentationtraining sessionsMicrosoft Excel

Soft Skills

communication skillsinterpersonal skillsself-motivationindependent workcollaboration