Senior Manager, Global MSP Account Management

Senior Manager leading global MSP Account Management at ThreatDown. Driving partner success and MRR growth within the cybersecurity ecosystem.

Posted 4/17/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $108,000 - $120,000 per yearWebsite

Tools & technologies

Cyber Security

Key responsibilities & impact

Own the global book of business for MSP accounts, taking full accountability for net retention and expansion targets.
Work closely with the VP of MSP Sales to develop the global "MSP Story" and create high-impact talk tracks that enable your team to consultatively grow partner accounts.
Lead, mentor, and scale a high-performing team of CAMs across multiple regions (AMER, EMEA, APAC), ensuring a unified approach to partner advocacy.
Drive global playbooks for upselling and cross-selling, focusing on moving partners from core products to advanced MDR and security suites.
Establish strategic relationships with key partner stakeholders to drive continued value and ensure our solutions meet their compliance and cyber insurance needs.
Provide accurate global MRR forecasts and collaborate on the long-term roadmap for the MSP business unit.
Work cross-departmentally with Product, Marketing, and Support to ensure the "Voice of the MSP" is heard and reflected in our global offerings.

What you’ll need

10+ years of experience in IT and Cybersecurity with a deep understanding of the MSP business model and unit economics.
Extensive experience managing global sales or account management teams in a SaaS environment (Cybersecurity preferred).
Ability to take complex strategic visions and simplify them into compelling narratives and effective call plans for a global team.
Strong proficiency in forecasting, CRM hygiene, and managing by KPIs like Net Retention Revenue (NRR) and Churn.
Superior presentation, negotiation, and listening skills, with the ability to influence at both the "owner" and "engineer" levels.
A self-driving leader who can manage multiple high-stakes projects simultaneously while paying strict attention to detail and global market nuances.

Comp & perks

Comprehensive medical, dental, and vision insurance coverage
Employee Referral Bonus Program
Wellness programs
401k and employer matching for (US Employees)
Comprehensive Time Off policy
An opportunity to do something great for yourself and the world! (Benefits and Perks subject to change by country/region)

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Hard Skills & Tools

account managementsales managementforecastingCRM hygieneKPI managementupsellingcross-sellingstrategic planningcybersecuritySaaS

Soft Skills

leadershipmentoringcommunicationnegotiationpresentationlisteninginfluencingproject managementattention to detailstrategic thinking