Product Manager, MSP
Malwarebytes
full-time
Posted on:
Location Type: Remote
Location: United States
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Tech Stack
About the role
- Own and drive the product roadmap for MSP-facing cybersecurity capabilities, aligning with partner growth, efficiency, and retention goals.
- Develop a deep understanding of MSP workflows, multi-tenant environments, service delivery models, and the operational realities of resource-constrained IT teams.
- Translate MSP needs into scalable platform features that reduce operational overhead, improve security outcomes, and support profitable managed services.
- Act as the translation layer between our core technology teams and the Cloud Platform teams, ensuring new protection capabilities are seamlessly exposed and managed in the console.
- Analyze platform usage metrics to identify friction points in the user experience, iterating quickly to improve adoption and retention.
- Collaborate closely with Product Marketing and Sales Engineering to ensure the value of our cloud management capabilities is clearly articulated in the market.
Requirements
- 3+ years of Product Management experience, with a focus on cybersecurity products.
- You have experience working with or building products for Managed Service Providers.
- You understand concepts like multi-tenancy, partner management, and the difference between an IT Admin and an MSP Technician.
- Proven track record of managing web-based administrative consoles, dashboards, or multi-tenant environments.
- Experience building products for IT Administrators or MSPs.
- You understand the balance between granular control and "set-and-forget" simplicity.
- Ability to engage with engineering on cloud architectures, APIs, and data visualization without losing sight of the business outcome.
- Exceptional written and verbal communication, capable of explaining complex security concepts to non-technical stakeholders.
Benefits
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Applicant Tracking System Keywords
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Hard Skills & Tools
Product ManagementCybersecurityMulti-tenancyAPIsData VisualizationWeb-based Administrative ConsolesDashboardsService Delivery ModelsOperational Overhead ReductionSecurity Outcomes Improvement
Soft Skills
CommunicationCollaborationAnalytical ThinkingProblem SolvingStakeholder EngagementAdaptabilityUser Experience ImprovementTechnical ExplanationInterpersonal SkillsLeadership