Customer Service Coordinator

Malvern Panalytical

Customer Service Coordinator managing service requests and operations for a technical organization selling scientific instruments. Role focuses on collaboration with Service, Sales, and Finance teams in a structured environment.

Posted 5/6/2026full-timeEindhoven • 🇳🇱 NetherlandsMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Receive and register incoming customer calls, maintaining a professional manner and ensuring accurate data recording
Provide coverage for absent team members to ensure continuity of operations
Collaborate with team members to ensure optimal resource utilization and achieve “first-time-fix” solutions
Prepare cost estimations and quotations according to customer requests, ensuring correct formats and that we have Terms and Conditions agreed
Manage service contracts, including contract offers, renewals, invoicing, and maintaining due dates and contract details
Order spare parts for customers, engineers and stock, ensuring all records are kept up to date
Monitor local stock levels and supports logistics activities (shipments, returns)
Manage internal and external orders, order confirmations, and billing plans
Schedule and manage preventative maintenance visits for service engineers
Create and process cases and work orders; support operational planning of the field service teams including dispatch coordination
Coordinate with customers the occupational risk-prevention documentation to allow Malvern Panalytical engineers access to their facilities
Provide administrative support for public administration documentation
Monitor invoices, installments, and maintain and update service and commercial billing archives and customer data

Requirements

What you’ll need

Sales and customer service experience (essential)
Excellent verbal and written communication skills
Native Dutch and fluent in English; French is an advantage
Strong organizational and administrative abilities
Proficiency in Office O365, Salesforce, and SAP4/HANA
High attention to detail and accuracy

Benefits

Comp & perks

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Hard Skills & Tools

data recordingcost estimationcontract managementorder managementpreventative maintenance schedulingcase processingbilling managementlogistics supportresource utilizationfirst-time-fix solutions

Soft Skills

customer servicecommunicationorganizational abilitiesadministrative abilitiesattention to detailcollaborationprofessionalismproblem-solvingtime managementadaptability