Aftermarket Sales Specialist
Malvern Panalytical
full-time
Posted on:
Location Type: Hybrid
Location: São Paulo • Brazil
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About the role
- Drive after-sales orders and revenue across the LATAM region including Mexico and Brazil through multi-channel customer engagement, consistently meeting or exceeding service sales targets
- Own the sale of service solutions, including generating new business from service agreements, digital services, upgrades, software, and bundled lifecycle offerings
- Partner with local service teams to support contract renewals and secure new agreements as customers exit warranty
- Manage the full after-sales sales cycle, from lead qualification and inquiry response through quoting, negotiation, closure, and handover
- Maintain an accurate and healthy sales pipeline with reliable CRM data, forecasting, KPIs, and reporting
- Collaborate with Customer Support, Technical Helpdesk, Digital, Marketing, Supply Centres, and Product Management to deliver exceptional customer experiences and improve service offerings
Requirements
- Bachelor’s degree or equivalent experience; background in analytical instrumentation or service-led organizations is advantageous
- Results-driven, proactive, and motivated by achieving targets and growing service revenue
- Strong communicator and relationship builder, able to articulate value across diverse customer groups
- Confident in sales negotiation, closing, and pipeline management, with CRM experience (e.g., Salesforce) or willingness to learn
- Digitally curious and data-driven, using AI and digital tools to support lead generation, forecasting, and decision-making
- Customer-focused, adaptable, and effective in fast-paced environments with a test-and-learn mindset
- Collaborative and commercially aware, contributing to marketing initiatives, customer journeys, and business case development
- Fluent in written and spoken English, Spanish, Portuguese
Benefits
- Comfortable working remotely or in a hybrid environment
- Flexibility to travel as needed
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
sales negotiationclosingpipeline managementlead qualificationCRMforecastingKPI reportingdata-driven decision-makingservice solutions salescustomer engagement
Soft Skills
results-drivenproactivestrong communicatorrelationship builderadaptablecollaborativecustomer-focusedmotivatedeffective in fast-paced environmentscommercially aware
Certifications
Bachelor’s degreeequivalent experience