Account Manager – Commercial

Maltego Technologies

Account Manager at Maltego focusing on B2B customer success and retention in cybersecurity. Responsible for managing strategic customer portfolios and enhancing customer relationships.

Posted 6/15/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

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Hard Skills

B2B Account Managementstrategic account managementcustomer journey managementretention planningexpansion planningnegotiationvalue-based sellingproblem solving

Soft Skills

communicationlisteningcustomer-centric mindsetgoal-getter attituderelationship building

Tools & Technologies

Microsoft OfficeCRMSalesforceAccount Management tools

Industry Keywords

cyber securitytrust and safetylaw enforcementcustomer successstakeholder management

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Ownership of an account portfolio where you are accountable for the performance of each customer
Manage the full customer journey, from onboarding and adoption to renewal and expansion, to ensure your customers are successful at every stage
Develop and maintain strong, strategic relationships with decision-makers and key stakeholders with your accounts
Proactively identify customer risks by monitoring key metrics and risk signals and develop tailored mitigation plans for each identified risk, considering the specific context and needs of the customer
Identify growth opportunities within your portfolio to drive up- and cross-sell and strategically grow the account
Develop, deliver, and execute success plans and strategic account development plans to drive value realization and account expansions
Work closely with internal stakeholders across our sales, success services, and product teams to ensure customer satisfaction and success

Requirements

What you’ll need

Bachelor’s degree with an interest or background in cyber security, law enforcement, or trust and safety
3 + years in a B2B Account Management role, preferably in software/cyber security
Experience in strategic account and success management, developing retention and expansion plans, working closely with end users and decision makers
Great communication skills, both in listening and in effectively communicating in writing and in-person settings with the customer, skilled in negotiation and value-based selling tactics, with a customer-centric mindset
Problem solver with a goal-getter attitude, willing to remove obstacles and fight for every single customer
Affinity for software tools and experience using Microsoft Office, CRM (Salesforce), and Account Management tools
Fluent in English (written and spoken)

Benefits

Comp & perks

Insights into the daily operations of a fast-growing tech scale-up
Opportunity to quickly take over responsibility and make a direct and long-lasting impact
Motivated and highly international team