Enterprise Partner Support Specialist

Maleda Tech

Enterprise Partner Support Specialist working closely with partners to resolve inquiries and improve experience. Collaborating with internal teams for effective communication and problem resolution.

Posted 5/14/2026contractSan Francisco • California • 🇺🇸 United StatesMid-LevelSenior💰 $35 - $40 per hourWebsite

About the role

Key responsibilities & impact

Serve as an additional partner facing point of contact in support of the Key Accounts team, managing high value inquiries from start to finish.
Develop and maintain deep expertise in company policies, procedures, and brand risk topics to provide accurate, consistent guidance.
Provide end to end resolution and clear, professional communication to partners across email and other channels.
Conduct in depth research to investigate, troubleshoot, and resolve complex partner issues.
Triage and assign escalation tickets, offering recommendations to drive efficient and effective resolution paths.
Respond promptly and accurately to partner inquiries while consistently meeting or exceeding SLA response time targets.
Proactively identify opportunities to improve listing quality and partner experience for enterprise level accounts.
Support API troubleshooting and incident response in partnership with technical teams.
Build strong working relationships across internal and external stakeholders, contributing ideas and recommendations that improve team processes.

Requirements

What you’ll need

4+ years of experience in Customer Support, Technical Support, or Account Management.
Proven success handling high value, time sensitive customer or technical service inquiries.
Strong active listening and problem solving skills, with the ability to de-escalate conflict and reach resolution even when outcomes do not meet partner expectations.
Exceptional written and verbal communication abilities.
Demonstrated ability to manage multiple competing priorities and execute efficiently in a fast paced environment.
Proven ability to analyze and assess technical issues with sound judgment.
Proficiency with Salesforce and G Suite.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Maleda Tech Website LinkedIn All Job Openings 11 - 50 employees 🎯 Recruiter 👥 HR Tech 🤝 B2B Recruitment
HR Tech
B2B Maleda Tech is a global contingent workforce solutions provider offering Employer of Record (EOR) services, Managed Service Provider (MSP) programs, Vendor Management System (VMS) implementation, staff augmentation, recruiting, strategic sourcing, tail spend management, and legal/contract operations. They position themselves as a personalized, boutique partner focused on risk compliance and efficient hiring, with an emphasis on diversity (committed to recruiting at least 85% of employees from diverse backgrounds). The company also runs immersive training and mentorship programs to build candidate pipelines and has operations in the Bay Area (California, US) and Addis Ababa (Ethiopia). Enterprise Partner Support Specialist 🔥 1 hour ago 🏢 San Francisco – Onsite 💵 $35 - $40 / hour ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Serve as an additional partner facing point of contact in support of the Key Accounts team, managing high value inquiries from start to finish.
Develop and maintain deep expertise in company policies, procedures, and brand risk topics to provide accurate, consistent guidance.
Provide end to end resolution and clear, professional communication to partners across email and other channels.
Conduct in depth research to investigate, troubleshoot, and resolve complex partner issues.
Triage and assign escalation tickets, offering recommendations to drive efficient and effective resolution paths.
Respond promptly and accurately to partner inquiries while consistently meeting or exceeding SLA response time targets.
Proactively identify opportunities to improve listing quality and partner experience for enterprise level accounts.
Support API troubleshooting and incident response in partnership with technical teams.
Build strong working relationships across internal and external stakeholders, contributing ideas and recommendations that improve team processes. 🎯 Requirements
4+ years of experience in Customer Support, Technical Support, or Account Management.
Proven success handling high value, time sensitive customer or technical service inquiries.
Strong active listening and problem solving skills, with the ability to de-escalate conflict and reach resolution even when outcomes do not meet partner expectations.
Exceptional written and verbal communication abilities.
Demonstrated ability to manage multiple competing priorities and execute efficiently in a fast paced environment.
Proven ability to analyze and assess technical issues with sound judgment.
Proficiency with Salesforce and G Suite. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

customer supporttechnical supportaccount managementproblem solvingAPI troubleshootingincident responseanalysis of technical issues

Soft Skills

active listeningde-escalationwritten communicationverbal communicationtime managementconflict resolutionrelationship building