Maker Lab

Senior Project Manager, Account Management

Maker Lab

full-time

Posted on:

Location Type: Hybrid

Location: Singapore • Singapore

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Job Level

Senior

About the role

  • Develop and maintain strong client relationships and encourage expansion of engagements as we grow our share of wallet within the existing client network.
  • Own and project manage the end-to-end client needs, including outreach, proposals, presentations, negotiating deals, managing SOW alignments, budgets, and renewals, ongoing client CRM, account reviews, and navigating a vast variety of enquiries.
  • Become the go-to person and a trusted advisor to our clients and partners with a strong focus on driving results and profitability while building relationships.
  • Develop and own compelling proposals and pitch materials by project managing resources and timelines, case studies, and presentations.
  • Display the passion and drive of a client portfolio owner, take accountability for obstacles and rectify those as appropriate.
  • Provide intel to support the day-to-day operations of the business unit, including timely updates, reporting and actionable business insights.
  • Support and own strategic and operational business initiatives, including but not limited to business planning, financial and commercial control, client and internal operations.
  • Act as a catalyst for customer service and operational excellence across the organisation as aligned with the clients’ and business requirements and priorities.

Requirements

  • 8+ years of experience in an agency, consultancy or in-house team, well versed with account management, marketing, and strategic creative processes.
  • Proven project management abilities with an eye for detail and creativity and experience with creative production processes.
  • Strong in communication with demonstrated success in handling and communicating complex or sensitive business issues to clients and C-Suite.
  • ​​Create high-level presentations and be comfortable presenting to senior management.
  • Thorough understanding of diverse business processes and strategy development through strong analytical and financial acumen with an ability to think “end-to-end”.
  • Possess critical thinking skills coupled with process improvement ability to build systems, processes and procedures from the ground up in a start-up environment.
  • Able to manage multiple priorities, projects and deadlines simultaneously.
  • Eager to motivate and inspire with high tolerance and appreciation for navigating through ambiguity.
  • Exceptional verbal and written English communications and presentation skills and - ideally - fluent in another Asian language to cover projects across APAC.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementaccount managementstrategic planningfinancial acumencreative production processesprocess improvementanalytical skillspresentation skillsclient relationship managementbusiness insights
Soft Skills
communicationcritical thinkingcreativitymotivationinspirationadaptabilityattention to detailproblem-solvingnegotiationinterpersonal skills