General Manager – Operations

Make Space

General Manager overseeing operations for a storage company in Southwestern Ontario. Responsible for customer experience, performance, and growth across locations.

Posted 6/20/2026full-timeKitchener • 🇨🇦 CanadaMid-LevelSenior💰 CA$95,000 - CA$110,000 per yearWebsite

About the role

Key responsibilities & impact

Oversee daily business operations for self-storage activities across Southwestern Ontario
Champion a customer-first culture across all locations
Develop, implement, and maintain standard operating procedures and policies to ensure operational consistency
Drive occupancy, revenue, and NOI performance across assigned portfolio
Full P&L accountability for all locations in the region
Create and monitor KPI’s including occupancy, delinquency, and move in/move out trends
Deliver against monthly, quarterly and annual budgets
Recommend and execute pricing and promotional strategies to meet revenue targets
Conduct regular site audits to ensure adherence to safety and service standards
Lead employee recruitment, training, coaching, and performance management across the region
Foster a strong, performance-driven team environment focused on exceeding KPIs
Support the integration of acquired facilities and successful openings of new locations
Collaborate with marketing, real estate, and development teams to support growth initiatives
Identify and execute on opportunities to expand business lines or increase regional market share
Travel to sites regularly and represent the company at meetings or regional events
Perform other duties as assigned by management

Requirements

What you’ll need

3 - 5+ years of experience in multi site operations (self-storage, retail, real estate, or service-based industry preferred)
5+ years of Managing teams, preferably in a team-based environment
Bachelor’s degree in Business Administration, Operations, or a related field preferred
Drivers License and Clean Abstract
Experience managing full P&L responsibility across multiple locations
Tech Savvy, O365 - SharePoint, Outlook, Excel, MS Teams, are used daily to stay organized and connected
Proven ability to consistently meet and exceed performance standards
Strong Influencer and motivator
Ability to lead and promote safe work environments
Excellent communication, interpersonal and motivational skills
Strong analytical and problem-solving abilities
Work well in a fast-paced environment, meeting deadlines consistently
Able to work independently with minimal supervision
Previous Self-Storage or Mobile Container Experience is considered an asset
Bilingual French and English, considered an asset

Benefits

Comp & perks

Competitive salaries
Discretionary bonuses
Benefits
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

P&L managementKPI monitoringbudget managementoperational proceduresperformance managementanalytical skillsproblem-solving

Soft Skills

leadershipcommunicationinterpersonal skillsmotivationinfluencingteamworkindependenceadaptability

Certifications

Bachelor’s degree in Business AdministrationBachelor’s degree in Operations