Senior Manager, Chapter Wish Relations

Make-A-Wish America

Senior Manager providing embedded support for chapters in wish-granting activities. Ensuring alignment with national standards and supporting enterprise-wide wish enablement efforts.

Posted 6/4/2026full-timeRemote • Arizona • 🇺🇸 United StatesSenior💰 $86,196 - $100,000 per yearWebsite

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Hard Skills

program managementproject managementdata analysischange managementbudgetingfinancial managementcommunity developmentnonprofit regulatory requirementsvolunteer recruitmentbusiness planning

Soft Skills

leadershipcommunicationstrategic consultationoperational advisingproblem-solvingcollaborationtransparencyaccountabilityperformance improvementrisk mitigation

Tools & Technologies

SalesforceWVCMicrosoft OfficeWordExcel

Industry Keywords

nonprofit managementwish grantingprogram deliveryfederated non-profit organizationMake-A-Wishchapter operationsvolunteer engagementmission leadershipoperational efficiencywish fulfillment

About the role

Key responsibilities & impact

Embedded Chapter Support and Wish Execution
Deployed into chapters as an interim resource, assuming responsibility for day-to-day wish granting functions as requested
Ability to manage: Qualification and Onboarding; Wish Discovery and Design; Family, Volunteer and Vendor Engagement; Budget Management; Documentation and Compliance; Coordination of Travel and Non-Travel Wishes
Rapidly assess chapter workflows, caseloads and risk areas and independently prioritize and execute work to stabilize and advance wish pipelines.
Conducts comprehensive assessments of chapter wish operations to identify opportunities for performance improvement, risk mitigation, operational consistency, and scalability.
Support chapters in effectively leveraging national in-kind partnerships, assets, and inventories to enhance wish quality, operational efficiency, and cost effectiveness.
Support enterprise wish enablement efforts, including identifying, coordinating, and facilitating the transfer of wishes to chapters with available financial or operational capacity.
Partner with chapter leaders and Make-A-Wish America colleagues to remove barriers that delay or prevent wish fulfillment (wish, medical and volunteer).
Ensure smooth handoffs and clear communication between originating and receiving chapters.
Track progress and outcomes of enabled wishes to support transparency and accountability.
Provide stabilization support during chapter leadership or staffing transitions, ensuring wishes continue to move without interruption.
Document processes, outstanding work, and transition notes to support long term chapter sustainability.
Serve as a trusted operational advisor to chapter CEOs and mission leaders during high change periods.
Supports chapter mission leadership by providing strategic consultation and guidance related to program services.
Work closely with Chapter Relationship Leaders, Mission Advancement, Chapter Operations, Volunteer Engagement and chapter staff to align execution with Make-A-Wish America standards, policies, and strategy.
Represent national office with professionalism, credibility, and a solutions oriented mindset while embedded in chapters.
Share insights, trends, and operational learnings to inform continuous improvement across the network.

Requirements

What you’ll need

Bachelor’s degree in nonprofit management, business or related field, or equivalent experience required
5+ years of program management or shared services experience required; experience in a federated non-profit organization and/or Make-A-Wish chapter experience preferred.
2+ years in people management or leadership position.
Excellent knowledge of nonprofit resources and best practices in the areas of program delivery, volunteer recruitment, training of Boards and staff, community development, budgeting/financial management, operations, finance, and nonprofit regulatory requirements.
Demonstrated experience in project management, research, and data analysis, change management, program delivery, business planning and board/committee support.
Salesforce and WVC proficiency required
Strong knowledge of Microsoft Office applications required, including demonstrated expertise in Word and Excel

Benefits

Comp & perks

Comprehensive benefit package, effective day 1: Medical, Vision*, Dental*, Wellness
Competitive compensation with annual incentive potential
Health Savings Account and Flexible Spending Account Options
Health Reimbursement Account fully funded by Make-A-Wish America
Short Term Disability*, Long Term Disability* and Life Insurance
Additional Insurance Plans: Accident, Critical Illness, Hospital Indemnity, Pet Insurance through Figo
401(k) Retirement Savings Plan with 5% match after one year of service
Eligibility for student loan forgiveness through the Public Service Loan Forgiveness Program
The organization will send a laptop, 24” monitor, and a docking station/adaptor to new hires