Director, Learning and Organizational Development

Make-A-Wish America

. Develop, lead, and institutionalize an enterprise wide leadership, learning, and organizational development strategy aligned to Make-A-Wish’s strategic plan and annual priorities.

Posted 4/22/2026full-timeRemote • 🇺🇸 United StatesLead💰 $113,006 - $131,250 per yearWebsite

About the role

Key responsibilities & impact

Develop, lead, and institutionalize an enterprise wide leadership, learning, and organizational development strategy aligned to Make-A-Wish’s strategic plan and annual priorities.
Serve as a trusted advisor to senior and executive leaders on leadership capability, talent development, culture, and organizational effectiveness.
Build multi year roadmaps for leadership development, succession planning, workforce capability, and organizational design.
Design and implement tiered, Make-A-Wish–branded leadership development experiences for emerging leaders through executives.
Establish leadership competency models and behavioral expectations aligned to mission, values, and culture.
Create executive coaching, high potential, and succession ready development experiences in partnership with HR Business Partners and senior leaders.
Implement and sustain enterprise leadership assessments (e.g., EQ/360 tools) to inform development, coaching, and succession strategies.
Lead organization design and effectiveness initiatives, including structure, role clarity, spans and layers, and team effectiveness.
Partner on enterprise change management efforts tied to major initiatives, transformations, and strategic priorities.
Facilitate leadership offsites, team effectiveness sessions, and cross functional working forums as needed.
Design and institutionalize an enterprise Career Growth Model, including career pathways, critical experiences, and development opportunities.
Partner with executive leaders and HR Business Partners to lead biannual, cross functional national talent and succession planning processes.
Identify organizational capability gaps and design targeted strategies to strengthen leadership bench strength and internal mobility.
Oversee the design and delivery of blended learning solutions (facilitated, virtual, digital, cohort based) grounded in adult learning principles.
Curate and integrate internal and external learning resources, including certifications, executive programs, and leadership tools.
Facilitate enterprise learning programs and workshops across the National Office and Chapters, modeling inclusive and mission aligned facilitation practices.
Guide the effective use of learning and change technologies (e.g., LMS, LXP, talent platforms) to support scalable learning and development.
Continuously evaluate learning programs, tools, and vendors for quality, relevance, scalability, and impact.
Manage external partners and vendors to support enterprise learning and development goals.
Reinforce Make-A-Wish values through leadership behaviors, development programs, and learning experiences.
Embed inclusion, belonging, and leadership accountability into leadership and talent development initiatives.
Support broader engagement and culture building efforts in partnership with People & Culture leadership.
Define success metrics such as leadership bench strength, internal promotion rates, succession readiness, engagement scores, and program effectiveness.
Use data and insights to continuously improve programs and demonstrate ROI.
Build executive level dashboards and reporting to communicate talent development outcomes and organizational impact.

Requirements

What you’ll need

Bachelor's degree in human resources, Organizational Development, Industrial Organizational Psychology, Business, or a related field.
10+ years of progressive experience in Learning & Development, Organizational Development, Talent Development, or Leadership Development.
5+ years operating at an enterprise or national scope with senior level influence.
5+ years of people leadership experience, including oversight of instructional design resources.
Demonstrated success building and institutionalizing leadership development strategies, learning programs, and talent systems.
Master's degree in organizational development, Human Resources, or related discipline. (Preferred)
Certifications in coaching, change management, or assessment tools (e.g., Prosci, Hogan, Korn Ferry, EQ). (Preferred)
Experience in national, global, nonprofit, or complex matrixed organizations. (Preferred)

Benefits

Comp & perks

Comprehensive benefit package, effective day 1: Medical, Vision*, Dental*, Wellness
Competitive compensation with annual incentive potential
Health Savings Account and Flexible Spending Account Options
Health Reimbursement Account fully funded by Make-A-Wish America
Short Term Disability*, Long Term Disability* and Life Insurance
Additional Insurance Plans: Accident, Critical Illness, Hospital Indemnity, Pet Insurance through Figo
401(k) Retirement Savings Plan with 5% match after one year of service
Eligibility for student loan forgiveness through the Public Service Loan Forgiveness Program
The organization will send a laptop, 24” monitor, and a docking station/adaptor to new hires

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

leadership developmentorganizational developmenttalent developmentsuccession planningcoachinginstructional designchange managementlearning program evaluationdata analysisadult learning principles

Soft Skills

trusted advisororganizational effectivenessteam effectivenessinclusive facilitationstrategic planningcommunicationcollaborationinfluenceproblem-solvingengagement

Certifications

coaching certificationchange management certificationassessment tools certificationProsciHoganKorn FerryEQ certificationorganizational development certificationhuman resources certificationleadership development certification