Make-A-Wish America

Director, Wish Relations

Make-A-Wish America

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $123,000 - $133,000 per year

Job Level

Lead

About the role

  • Manage and support the team in their partnership with chapters, ensuring key goals, support and strategies are aligned with clearly defined deliverables.
  • Serve as a trusted mission program advisor to chapter CEOs and mission leaders to engage in strategy conversations and support leaders on high change periods.
  • Implement a defined shared service model to support chapter wish granting and provide strategic consultation to mission leaders and program staff.
  • Develop annual strategies to continue to leverage the power of the network and chapter talent through chapter-to-chapter collaboration and support.
  • Evaluate and allocate strategic resource investments with measured ROI.
  • Facilitate cross chapter workgroups and forums to share best practices, address common challenges, and disseminate scalable tools and resources.
  • Serve as a key liaison between chapters and Chapter & Mission Advancement teams, elevating chapter needs, innovations, concerns, and emerging trends to inform enterprise decision making.
  • In collaboration with VP and Sr. Director for Mission Advancement sources, develops, curates, and maintains templates, tools, and best practices for enterprise-wide use, ensuring clarity, consistency, and applicability across chapters.
  • Support chapters in implementing wish related components of local and enterprise strategic plans.
  • Support chapters in achieving KPIs related to wish journey and wish experience. Analyze mission data, dashboards, and operational trends to elevate insights, identify gaps, and recommend improvements.
  • Builds and maintains strong, trust-based relationships with chapter leaders to ensure alignment with enterprise strategy and mission priorities.
  • Partner in content creation for national conferences, Board and CEO trainings, meetings, and summits to strengthen the network and our mission.
  • Partner with CRLs, Mission, Volunteer Engagement and Chapter Operations Support teams to activate resources for distressed chapters.
  • Participate in the development and delivery of training for chapter mission staff, including onboarding, coaching, and professional development resources.
  • Support chapters in adhering to wish standards, compliance requirements, safety guidelines, and documentation expectations.
  • Promote a culture of excellence, learning, collaboration, and innovation across chapters and national partners.
  • Responsible for hiring, performance management, training, supervising, and all aspects of coaching staff reporting to this position.

Requirements

  • Bachelor's degree required, nonprofit management, business or related field preferred.
  • 7+ years of leadership experience in a federated non-profit organization required and Make-A-Wish experience preferred.
  • Excellent knowledge of nonprofit resources and best practices in the areas of program delivery, volunteer recruitment, training of Boards and staff, community development, budgeting/financial management, operations, finance, and nonprofit regulatory requirements.
  • Demonstrated experience in project management, research, and data analysis, change management, program delivery, business planning and board/committee support.
  • Strong knowledge of Microsoft Office applications required, including demonstrated expertise in Word and Excel.
Benefits
  • Comprehensive benefit package, effective day 1: Medical, Vision*, Dental*, Wellness
  • Competitive compensation with annual incentive potential
  • Health Savings Account and Flexible Spending Account Options
  • Health Reimbursement Account fully funded by Make-A-Wish America
  • Short Term Disability*, Long Term Disability* and Life Insurance
  • Additional Insurance Plans: Accident, Critical Illness, Hospital Indemnity, Pet Insurance through Figo
  • 401(k) Retirement Savings Plan with 5% match after one year of service
  • Eligibility for student loan forgiveness through the Public Service Loan Forgiveness Program
  • The organization will send a laptop, 24” monitor, and a docking station/adaptor to new hires
  • Up to 15 PTO days
  • 10 Sick Days
  • 11 Paid Holidays
  • 2 Volunteer Days after one year of service
  • 2 Personal Days accrued annually
  • Parental Leave
  • Employee Awards and Recognition Programs
  • Individual and Leadership Development
  • Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementdata analysischange managementprogram deliverybusiness planningfinancial managementbudgetingnonprofit regulatory requirementscommunity developmentvolunteer recruitment
Soft Skills
leadershiprelationship buildingstrategic consultationcollaborationcoachingcommunicationproblem-solvingtraininginnovationperformance management