Business Analyst

Makai Labs

Business Analyst joining Makai Labs to drive client engagements and support product development. Collaborating with cross-functional teams to refine solutions and enhance client processes.

Posted 4/29/2026full-timeRemote • California, Massachusetts, New Jersey, New York, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $110,000 per yearWebsite

Tech Stack

Tools & technologies

Azure

About the role

Key responsibilities & impact

Understand and analyze the user journey of our clients, creating process flows to identify areas of opportunity for improvement and enhancement.
Work to integrate existing technology developed by Makai into new client processes where applicable.
Collaborate with designers and product managers to develop and refine product ideas and features.
Lead client meetings, ensuring clear communication and follow-ups to address evolving needs and requirements.
Create and write functional specifications for all phases of the software development lifecycle.
Effectively communicate complex problems and analysis in both written and verbal forms, offering clear and actionable recommendations.
Develop and implement testing initiatives for product features, assessing their performance against core KPIs that align with business goals.
Maintain clear communication with internal teams and external partners to provide product support and meet internal deadlines.
Handle ad-hoc high-priority requests and work cross-functionally to meet tight deadlines and provide top-tier user support.
Adapt to fast-paced environments, demonstrating a willingness to take on various roles as needed.
Utilize creative thinking, combining quantitative and qualitative data to contribute to innovative solutions.

Requirements

What you’ll need

3+ years experience in a business analyst, financial analyst, or computer science role
Experience working in Jira or Azure DevOps (or similar platforms) within an Agile framework
The ability to prioritize quickly in a fast-paced environment
Proficiency in product lifecycle management processes and tools
Strong analytical and problem-solving skills
Operate with a sense of urgency and accountability
Possess a curiosity around the growing technology landscape

Benefits

Comp & perks

Fully remote role
Opportunities to work in-person with local colleagues
Generous PTO
Full health insurance premium reimbursement
401(k) matching
Career growth & development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

business analysisfinancial analysissoftware development lifecycleproduct lifecycle managementtesting initiativesKPI assessmentprocess flowsfunctional specificationsAgile frameworkcreative thinking

Soft Skills

clear communicationproblem-solvinganalytical skillsadaptabilitycuriositysense of urgencyaccountabilitycollaborationprioritizationuser support