Graduate IT Administrator

MAK-SYSTEM

Graduate IT Administrator supporting daily IT operations for global blood management software company. Entry-level role providing IT support and gaining hands-on experience under mentorship.

Posted 4/26/2026full-timeSkopje • 🇲🇰 North MacedoniaEntry LevelWebsite

Tech Stack

Tools & technologies

AndroidCyber SecurityiOSITSMLinuxMacOS

About the role

Key responsibilities & impact

Provide first-level IT support (L1).
Install, configure, and maintain endpoint IT devices, including laptops, mobile devices, and peripherals, in line with company standards and baseline configurations.
Perform user account lifecycle and access management in accordance with access control policy.
Support and troubleshoot IT systems, applications, and end-user environments, including Microsoft 365 services and endpoint devices (Windows, MacOS, Linux, Android and iOS)
Support and troubleshoot network connectivity and Cisco Meraki wireless infrastructure ensuring reliable and secure access to corporate systems.
Execute onboarding and offboarding processes.
Log, track, and update service requests and incidents in IT service management tool.
Escalate complex issues to senior team members.
Support vulnerability management and patching processes, including identification, remediation, and verification.
Monitor endpoint security tools, ensuring devices remain protected and progressively performing basic troubleshooting following training.
Support monitoring and administration of wireless network infrastructure, ensuring availability, performance, and compliance with security standards.
Support audit and compliance activities by preparing documentation and evidence.
Maintain and validate IT asset inventory.
Identify and support automation of repetitive IT processes to improve efficiency and consistency.

Requirements

What you’ll need

Bachelor’s degree in information technology, Computer Science, or a related field
Knowledge of Windows and macOS operating systems
Understanding of core IT concepts (hardware, identity and access management, networking)
Familiarity with Microsoft 365; exposure to Entra ID and Intune is an advantage
Basic understanding of cybersecurity principles (endpoint protection, access control, patching)
Strong communication skills and ability to support non-technical users
Problem-solving mindset with strong attention to detail
High learning agility and willingness to develop across multiple IT domains
Team-oriented with a sense of ownership and accountability

Benefits

Comp & perks

Comfortable, friendly, professional, and supportive work environment;
Hybrid work model with a minimum of 2 days per week in the office.
Private health insurance,
sponsored sports and fitness activities,
a free meal,
fruit and beverages at the office;
Opportunity to gain international business experience,
working for world high-class companies;
Possibility for personal and professional growth within a stable environment with ongoing training and support;
Open door policy to all levels of management – everyone’s ideas are listened to and highly appreciated.
Regular salary reviews
Annual bonus scheme
Annual training plans
English Business classes

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT supportendpoint device managementuser account lifecycle managementnetwork connectivity troubleshootingvulnerability managementpatching processesendpoint securityautomation of IT processesMicrosoft 365Cisco Meraki

Soft Skills

communication skillsproblem-solvingattention to detaillearning agilityteam-orientedownershipaccountability

Certifications

Bachelor’s degree in information technologyBachelor’s degree in Computer Science