Client Service Representative

Major League Baseball (MLB)

Client Service Representative for MLB configuring event ticketing software and managing client support projects. Collaborating with various departments on software implementation and client training.

Posted 4/27/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $62,500 - $72,500 per yearWebsite

About the role

Key responsibilities & impact

Frontend and backend event software configuration, including seat map, pricing, ticket fees, ticket design and layout, special offers, confirmation email, sales flow and special promotions
Software maintenance, report configuration and execution
Manage multiple projects, including but not limited to season ticket renewal, season ticket printing, invoicing, and single ticket on-sale events
Train box office staff on ticketing software
Act as a liaison to a host of Tickets.com departments, including call centers, and web operations
Work with other departments in rollout of new products for clients, including MyTickets, MyProVenue and Campaign Creator
Exercises independent thought and judgment when dealing with client and user requests and resolution of issues
Consults with users and provides intellectual information regarding the ProVenue application
Performs systems tests, analysis, and configuration to ensure system is in excellent running order
Proactively review and share details of product enhancements and release notes with the client, drawing upon specific, relevant use cases
Assist client in operating the ticketing system including initial training and ongoing support for box office, accounting staff, and management
Provide ongoing client support to assigned client base
Advise client on how to best use ticketing system to meet their business needs.
Promote Tickets.com features, functionalities, including but not limited to 3rd party offerings
All other duties as assigned

Requirements

What you’ll need

Bachelor’s degree or equivalent combination of education and experience
Minimum two (2) years of experience configuring ticketing software
Box office experience preferred
Computer proficiency essential – MS Office Suite; knowledge of HTML and CRM Software preferred; ability to easily learn new technology as needed
Remote evening and weekend availability, as required
Must be client service oriented
Excellent communication skills, both verbal & written
Detail oriented, organized, proven ability to follow up on tasks
Self-starter, able to prioritize and work independently with minimal supervision
Work effectively under pressure

Benefits

Comp & perks

Medical, Dental, and Vision Coverage
Disability Benefits (short term and long term)
Company Contributed 401K Plan
Paid Time Off and Holidays
Paid Parental Leave
Access to Free Tickets to Baseball Games & MLB.TV
Discounts at MLB Store | MLBShop.com
Employee Assistance Programs (EAP)
Onsite/Online Training & Development Programs
Tuition Reimbursement
Life and Accidental Death Insurance
Pet Insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ticketing software configurationreport configurationsystems testinganalysissoftware maintenanceHTMLCRM softwareproject managementclient supportinvoicing

Soft Skills

client service orientationcommunication skillsdetail orientedorganizational skillsself-starterability to prioritizeindependent workability to work under pressureproblem-solvingtraining skills

Certifications

Bachelor's degree