MAIT

Technical Customer Advisor – Customer Service, Siemens PLM/CAD

MAIT

full-time

Posted on:

Location Type: Hybrid

Location: Germany

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About the role

  • First point of contact for our customers in Siemens PLM support for the Solid Edge product
  • Documenting, analyzing and prioritizing customer inquiries and finding solutions in our IT ticketing system
  • Handling inquiries and incident reports by phone and actively assisting customers in problem resolution
  • Escalating more complex issues to higher-level support teams
  • Installation, configuration and commissioning of end-user software

Requirements

  • Completed vocational training or a degree in a technical field (e.g., technical product design, mechanical engineering) or an equivalent qualification
  • Experience in a help desk or a related technical support role
  • Strong customer and service orientation
  • Knowledge of IT technologies (networks, servers, Windows operating systems) is desirable
  • Strong communication skills in German and English
Benefits
  • Mobile working, flexible hours or up to 20 days of workation per year – you decide where and how you work best
  • A buddy will support you so you feel comfortable with us from day one
  • Benefit from the MAIT Academy, external training and individual development tailored to your career path
  • Our summer party, Welcome Days and company runs strengthen our cohesion and foster a culture of openness, innovation and true teamwork
  • With your time credit account you can plan a sabbatical, individual parental leave or early retirement
  • Referral bonuses, exclusive discounts for shopping, fitness, leisure and JobRad leasing await you at MAIT
  • Whether a stress reliever or a break companion – your four-legged friend is welcome in our office routine
  • At MAIT we warmly welcome people of every background, religion, identity, sexual orientation, age, disability and personal history

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical product designmechanical engineeringIT ticketing systeminstallationconfigurationcommissioningWindows operating systemsnetworksservers
Soft skills
customer orientationservice orientationcommunication skills
Certifications
vocational trainingdegree in technical field