MAIT

Technical Customer Advisor – Customer Service, Siemens PLM/CAD

MAIT

full-time

Posted on:

Location Type: Office

Location: 🇩🇪 Germany

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Job Level

Junior

Tech Stack

Cloud

About the role

  • First point of contact for our customers in Siemens PLM support for the product Solid Edge
  • Documenting, analyzing and prioritizing customer inquiries and finding solutions in our IT ticket system
  • Handling inquiries and incident reports via telephone and actively assisting customers in troubleshooting and solution finding
  • Escalating more complex issues to downstream or higher-level support teams
  • Installation, configuration and commissioning of end-user software

Requirements

  • Completed vocational training or degree in a technical field (e.g., technical product design, mechanical engineering) or an equivalent qualification
  • Career changers with a technical background and a strong interest in topics such as digitalization and cloud applications are also welcome
  • Experience in a help desk or related technical support role
  • Strong customer and service orientation
  • Additional knowledge in IT technologies (networks, servers, Windows operating systems) is desirable — but not required
  • Excellent communication skills in German and English
Benefits
  • Remote work, flexible working hours, or up to 20 days of workation per year — you decide where and how you work best
  • A buddy will support you so you feel comfortable from day one
  • Benefit from the MAIT Academy, external training and individual development tailored to your career path
  • Our summer party, welcome days and company runs strengthen our cohesion and foster a culture of openness, innovation and true teamwork
  • With your time-value account you can plan a sabbatical, individual parental leave or early retirement
  • Referral bonuses, exclusive discounts for shopping, fitness and leisure, and company bike leasing (JobRad) await you at MAIT
  • Bringing your four-legged companion to the workplace is allowed

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical product designmechanical engineeringIT ticket systemtroubleshootinginstallationconfigurationcommissioninghelp desk supportIT technologiesWindows operating systems
Soft skills
customer orientationservice orientationcommunication skillsproblem-solvinganalytical skillsprioritizationteam collaborationescalation managementactive listeningadaptability