Patient Access Representative – Imaging

MaineGeneral Health

Patient Access Representative at MaineGeneral Health meeting patients and caregivers, providing information and ensuring necessary documentation. Focusing on quality customer service in a compassionate healthcare environment.

Posted 6/30/2026full-timeAugusta • Maine • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Meets with patient or patient's caregiver to exchange necessary information and documentation
Provides explanation of process and addresses concerns and questions
Communicates with unit staff and other appropriate personnel to exchange necessary information and determine placement
Determines and accepts required payments, including co-pays deductibles, and coinsurance, or refers to financial counselors for follow up
Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy

Requirements

What you’ll need

Extensive customer service experience
Excellent and demonstrated communication skills
1 year of patient registration, scheduling, or other clerical/customer service experience in a medical office setting preferred
Ability to keyboard accurately and quickly
Basic insurance knowledge preferred

Benefits

Comp & perks

Supporting all aspects of our employees’ wellness – physical, emotional and financial
Quality health, dental, and vision benefits
Wellness programs and resources
Industry-leading leave for new parents
Generous earned time plan
Employee Assistance Program
Access to wages earned before payday with Payactiv
Tuition Reimbursement
Up to 2% in 403(b) company-matching contributions
Short-term and long-term disability insurance
Variety of leadership-supported programs and learning and development resources

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Patient RegistrationBilling Information EntryDemographic Information ManagementClerical SkillsScheduling

Soft Skills

Interpersonal SkillsProblem-Solving