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Patient Access Representative – Imaging
MaineGeneral HealthPatient Access Representative at MaineGeneral Health meeting patients and caregivers, providing information and ensuring necessary documentation. Focusing on quality customer service in a compassionate healthcare environment.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication and customer service skills while efficiently managing patient registration and billing processes. Proficient in accurately entering demographic and clinical information in a timely manner.
Highest-signal resume keywords
Customer Service ExperienceCommunication SkillsPatient Registration ExperienceKeyboarding SkillsInsurance Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient RegistrationBilling Information EntryDemographic Information ManagementClerical SkillsScheduling
Soft Skills
Interpersonal SkillsProblem-Solving
Tools & Technologies
Registration System
Industry Keywords
Medical Office SettingCo-PaysDeductiblesCoinsurance
About the role
Key responsibilities & impact- Meets with patient or patient's caregiver to exchange necessary information and documentation
- Provides explanation of process and addresses concerns and questions
- Communicates with unit staff and other appropriate personnel to exchange necessary information and determine placement
- Determines and accepts required payments, including co-pays deductibles, and coinsurance, or refers to financial counselors for follow up
- Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy
Requirements
What you’ll need- Extensive customer service experience
- Excellent and demonstrated communication skills
- 1 year of patient registration, scheduling, or other clerical/customer service experience in a medical office setting preferred
- Ability to keyboard accurately and quickly
- Basic insurance knowledge preferred
Benefits
Comp & perks- Supporting all aspects of our employees’ wellness – physical, emotional and financial
- Quality health, dental, and vision benefits
- Wellness programs and resources
- Industry-leading leave for new parents
- Generous earned time plan
- Employee Assistance Program
- Access to wages earned before payday with Payactiv
- Tuition Reimbursement
- Up to 2% in 403(b) company-matching contributions
- Short-term and long-term disability insurance
- Variety of leadership-supported programs and learning and development resources