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Salesforce Change Manager
Main DigitalSenior Change Manager specializing in Salesforce driving behavioral change in federal environments. Leading human-centered design and strategic adoption for IRS teams.
About the role
Key responsibilities & impact- Lead the human side of Salesforce modernization for IRS teams, ensuring new platforms are intuitive, trusted, and effectively adopted.
- Conduct empathy‑based discovery through user research, persona development, and journey mapping.
- Develop strategic communication plans that translate Salesforce and AI milestones into clear, mission‑driven narratives for IRS leadership and frontline staff.
- Facilitate Human‑Centered Design workshops, co‑creation sessions, and focus groups.
- Design and deliver adoption and enablement programs including Trailhead content, office hours, and champion networks.
Requirements
What you’ll need- Active IRS Minimum Background Investigation (MBI) or Public Trust clearance is required.
- Prosci Certified Change Manager or equivalent is required.
- Salesforce Certified Administrator or Salesforce Certified Business Analyst Certifications are preferred.
- 6+ years of experience in Change Management or Organizational Development, including at least 3 years supporting Salesforce‑specific transformations.
- Proven experience applying Human‑Centered Design (HCD) principles to technology or digital transformation initiatives.
- Strong facilitation and executive communication skills, with demonstrated success in federal or highly regulated environments.
Benefits
Comp & perks- Competitive compensation
- Comprehensive benefits
- Extensive development opportunities
ATS Keywords
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Hard Skills & Tools
Change ManagementOrganizational DevelopmentHuman-Centered DesignUser ResearchPersona DevelopmentJourney MappingStrategic CommunicationAdoption ProgramsSalesforce ModernizationDigital Transformation
Soft Skills
FacilitationExecutive CommunicationEmpathyCo-creationCollaborationTrust BuildingNarrative DevelopmentWorkshop LeadershipProgram DeliveryStakeholder Engagement
Certifications
IRS Minimum Background InvestigationPublic Trust ClearanceProsci Certified Change ManagerSalesforce Certified AdministratorSalesforce Certified Business Analyst