Trading Systems Support Analyst

Mahoney Asset Management

Trading Systems Support Analyst supporting Order Management Systems at Picton Mahoney Asset Management. Resolving technical issues and enhancing system performance for investment platforms.

Posted 4/26/2026full-timeToronto • 🇨🇦 CanadaMid-LevelSenior💰 CA$70,000 - CA$90,000 per yearWebsite

Tech Stack

Tools & technologies

ServiceNowSQL

About the role

Key responsibilities & impact

Provide support for front-office investment platforms, ensuring timely resolution of incidents and service requests.
Deliver real-time support for the investment management system (Charles River IMS / CRIMS) and related OMS components.
Monitor system health and performance, proactively identify issues, and implement fixes to maintain platform stability.
Perform alert handling, log analysis, and performance tuning of the platform.
Troubleshoot OMS connectivity issues using FIX protocol and network diagnostic tools.
Collaborate within the Asset Management Development teams to enhance platform features or resolve technical issues.
Work with end users to identify workflow improvements and maximize system value.
Act as an escalation point for support, resolving complex technical issues and liaising with vendors for defect fixes.
Apply ITIL principles for incident, problem, and change management to ensure operational excellence.
Design and document processes and procedures for BAU investment activities and support.
Participate in platform upgrade projects, patch deployments, and integration testing.
Ensure adherence to regulatory standards through system controls and audit-ready documentation.

Requirements

What you’ll need

Technical Support experience on Charles River or equivalent OMS/IMS platform
Strong customer focus and ability to recommend practical, timely solutions
Analytical skills and SQL/Excel proficiency
Ability to utilize SQL and scripting for data analysis and automation of support tasks
Experience with OMS connectivity, and desk-based dealing applications in an enterprise environment
Understanding of investment products (funds, ETFs, equities, fixed income, OTC)
Experience with SAAS environments and troubleshooting
Excellent communication for liaising with stakeholders and internal teams
Familiarity with support ticketing systems such as ServiceNow, JIRA, or equivalent
Ability to work under pressure, prioritize tasks, and meet deadlines
Team-oriented approach with a focus on knowledge sharing and best practices

Benefits

Comp & perks

Profit sharing
Health and wellness coverage
Life and disability insurance
Paid time off and holidays
Learning and development programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Charles River IMSOMSSQLExcelFIX protocolscriptingITILperformance tuningalert handlinglog analysis

Soft Skills

customer focusanalytical skillscommunicationteam-orientedability to work under pressureprioritizationproblem-solvingknowledge sharingcollaborationworkflow improvement