Regional HR Delivery and Quality Manager

MAHLE

HR SSC Delivery and Quality Manager processes in an HR Shared Services environment. Ensuring quality service levels, driving continuous improvement and compliance with standards.

Posted 5/12/2026full-timeBelgrade • 🇷🇸 SerbiaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Lead the delivery of HR Shared Services engagements across the region.
Drive continuous improvement of HR SSC processes using Lean / Six Sigma methodologies.
Oversee quality management within the HR SSC by defining KPIs and monitoring performance.
Proactively identify risks to service delivery and coordinate recovery actions.
Ensure audit readiness and compliance with internal controls and local regulations.
Coach and enable HR SSC teams and managers through performance feedback and training initiatives.
Support stakeholder engagement and contribute to service expansion and new initiatives.

Requirements

What you’ll need

Academic degree or equivalent qualification in Human Resources, Business Administration, or a related field.
Minimum 3 years of professional experience in HR Services, HR Operations, SSC/BPO environments, or similar service delivery models.
Proven experience working in a quality‑driven environment, with hands‑on application of Lean, Six Sigma, quality systems, audits, and continuous improvement tools.
Demonstrated track record in implementing, optimizing, and governing HR processes and service delivery models at regional or global level.
Strong analytical, stakeholder management, communication, and project management skills.
Fluency in English is required; additional European languages are a strong advantage.
Experience with SuccessFactors, SAP HR, PeopleDoc, or ticketing systems is a plus.

Benefits

Comp & perks

Attractive salary package (including private health insurance)
25+ days annual vacation
Flexible work schedule
Personal & career development opportunities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

LeanSix Sigmaquality managementKPI monitoringaudit readinesscomplianceHR processesservice delivery modelscontinuous improvement toolsHR Operations

Soft Skills

analytical skillsstakeholder managementcommunication skillsproject managementcoachingperformance feedbacktraining initiatives