Customer Quality Engineer – CQE
MAHLE
full-time
Posted on:
Location Type: Office
Location: 🇧🇦 Bosnia and Herzegovina
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Daily communication with customers regarding the quality of delivered products, addressing their requests and inquiries
- Monitoring customer satisfaction and proactively implementing activities to improve the overall experience
- Implementing actions to ensure product compliance with quality requirements and standards
- Coordinating with the quality manager to efficiently resolve quality issues and implement corrective measures
- Maintaining internal records and tracking customer complaints, as well as creating reports on quality status and improvement initiatives
- Participating in product quality planning and control processes according to customer specifications and requirements
- Regular reporting on product quality and processes in line with customer requirements
- Monitoring quality performance and working on achieving targets related to complaint reduction and raising standards
- Leading a problem-solving team using advanced methods and tools such as 8D Problem Solving and PPAP (Production Part Approval Process)
- Participating in the implementation and maintenance of standards like ISO 9001, IATF 16949, VDA 6.3, and customer-specific and internal company standards
- Actively participating in internal and external audits of standards
- Contributing to developing new projects from a customer quality perspective, providing support and guidelines for quality assurance throughout the product lifecycle
Requirements
- University degree in a technical field (preferred in quality management, mechanical engineering, electrical engineering, or related disciplines)
- Experience in the field of quality in the automotive industry or manufacturing processes
- Excellent knowledge of tools and techniques such as PPAP and 8D Problem Solving
- Strong analytical skills and a systematic approach to problem-solving
- Knowledge of ISO 9001, IATF 16949, and VDA 6.3 standards
- Strong communication skills and the ability to collaborate effectively with internal and external teams
- Proficiency in English and Serbian languages, both written and verbal.
Benefits
- Collaborative environment
- Ongoing personal & career development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
quality managementproblem-solvinganalytical skillscompliancereportingcustomer satisfactionquality planningquality controlmanufacturing processesautomotive industry
Soft skills
communication skillscollaborationsystematic approachleadershipcustomer focus