Deputy Manager – EV

Mahindra and Mahindra Limited [Automotive and Farm Equipment Business]

Deputy Manager managing Mahindra’s EV charging service network, dealer enablement, warranty operations, and field troubleshooting in Pune. Coordinating installations, technical support, and stakeholder approvals.

Posted 8/5/2026full-timePune • 🇮🇳 IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in EV Charging Management, including the operationalization of service networks and effective resolution of technical issues. Proficient in managing dealership service systems and providing B2B/B2C consultation to enhance customer satisfaction and operational efficiency.

Highest-signal resume keywords

EV Charging ManagementDealer Management System UtilizationTechnical Service Bulletins ManagementWarranty Policy AdministrationField Training Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Survey CompletionInstallation ManagementCustomer Complaint ResolutionField Failure AnalysisCharger OEM CoordinationInventory ManagementData Trend AnalysisSite SurveyingCommissioning OversightOperational Best Practices Benchmarking

Soft Skills

Customer ConsultationInterdepartmental CoordinationProblem SolvingCommunicationTeam Collaboration

Tools & Technologies

Dealer Management SystemService ApplicationsTechnical LiteratureField Training Tools

Certifications & Qualifications

Bachelor Degree in Electrical EngineeringDiploma in Electronics

Industry Keywords

EV Service NetworkWarranty Cost ReductionInstallation SafetyPower ApprovalsB2B/B2C Service

About the role

Key responsibilities & impact

Ensure completion of surveys, installations, and customer complaints within defined SLAs
Establish and operationalize the EV service network across assigned regions
Strengthen dealership service systems, processes, and inventory management for chargers and spares
Drive utilization of the Dealer Management System and service applications
Resolve product concerns and field issues through remote support and on-site intervention
Analyze field failures and coordinate with charger OEM and central teams for resolution
Manage technical literature, distribute Technical Service Bulletins, and develop customized field training
Coordinate with sales and service teams, dealerships, and AO/RO/ZO levels
Provide B2B/B2C consultation and immediate solutions to customers, dealers, and internal service teams
Interact with RWAs and DISCOMs regarding power approvals and installation safety
Administer and monitor warranty policies and data, identifying trends to reduce warranty costs
Oversee DMS service calls, SLAs, site surveys, installation, and commissioning
Benchmark charger installation, service, and O&M best practices

Requirements

What you’ll need

4 to 6 years of experience
At least 2 years of experience in EV charging management
Bachelor degree or diploma in electrical or electronics
Willingness to undertake extensive domestic travel

Benefits

Comp & perks

Diversity, Equity, and Inclusion commitment