Magnolia

Therapist

• Perform remote clinical counseling services to clients of Magnolia as scheduled and in accordance with company policies
• Maintain proper licensure and abide by all laws, rules, regulations, and codes of ethics which are binding upon or applicable to the services performed at Magnolia
• Completion of written records for each patient including intake notes, progress notes, treatment plans, termination notes, contract notes, and other forms or documents as needed
• Maintain up to date and accurate patient files at all times
• Participate in transdisciplinary team collaboration to support patients and family caregivers
• Focus therapy services on adults, older adults, and family caregivers addressing emotional and psychological challenges
• Engage in regular individual clinical supervision and case consultation
• Work with centralized support for scheduling, billing, insurance contracting, and collections to focus on clinical care

Outpatient Mental Health Therapist

Operations

• Act as a key operations support across sales and service teams ensuring smooth handoffs, fast response times, and follow-through
• Develop deep understanding of clinical programs and confidently triage patients and families into appropriate care pathways
• Respond to insurance questions, resolve objections, and support coordination when caregivers need assistance
• Answer, follow up, and triage incoming calls/inquiries to align services and programs to needs and engage with families
• Identify gaps and build better processes in scheduling, CRM, intake flow, and internal operations
• Analyze performance trends across client touchpoints and turn insights into action
• Optimize and document operational workflows to help scale across new states and programs
• Work closely with clinicians, care navigators, and leadership to ensure alignment between frontline experience and backend systems

Outpatient Mental Health Therapist

Client Operations Specialist