Magnolia

Consultant

• Serve as the first point of contact for prospective clients and referral partners through phone, email, and other communication channels.
• Respond to inquiries, answer questions, and guide families through Nolia’s services and programs.
• Assess caregiver and patient needs, identify challenges, and help determine the most appropriate care pathway.
• Build trust with families by providing empathetic, knowledgeable, and timely support during emotionally complex situations.
• Manage a high volume of inbound and outbound outreach while delivering a compassionate, high-quality experience for every family.
• Meet individual and team goals related to call activity, response times, appointment scheduling, and program enrollment.
• Track and manage opportunities within our CRM to ensure timely follow-up and accurate documentation.

Care Consultant – Caregiver Services