Magnet Forensics

Professional Services Consultant

Magnet Forensics

full-time

Posted on:

Origin:  • 🇬🇧 United Kingdom

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Salary

💰 £59,500 - £102,000 per year

Job Level

Mid-LevelSenior

Tech Stack

AzureCloudFirewallsIoTPython

About the role

  • Plan and execute the onsite or remote installation of the product, the onboarding of new and existing customers, and initial support for the Magnet Forensics portfolio of products
  • Act as the main point of contact for the customer, providing direction and guidance during the implementation of the product
  • Collaborate closely with the sales team to identify client requirements and propose tailored solutions that address their specific challenges
  • Offer technical expertise and guidance during the development of proposals, ensuring that proposed solutions align with client objectives and industry best practices
  • Follow best practices in issue resolution while managing customer expectations and delivering solutions to complex technical issue
  • Participate in internal technical discussions with Product Management, Engineering, and Sales sharing technical insight and feedback from the field
  • Develop and maintain in-depth product and industry knowledge by becoming a subject matter expert on the Magnet Forensics portfolio of products
  • Conduct comprehensive product demonstrations and presentations, highlighting the features and benefits to potential clients in a clear and concise manner, as needed

Requirements

  • Bachelor’s degree in IT, Computer Science, Engineering, or equivalent relevant experience
  • Previous experience in networking, servers and virtualization, or cloud computing
  • Passion for understanding customers’ business goals and challenges and identifying creative solutions to those challenges
  • Deep knowledge of network-based communications and the configuration of common networking products including routers, switches, and firewalls
  • Ability to perform server builds and configure server operating systems
  • Strong understanding of private cloud and SaaS solutions
  • Understanding of Agile development methodologies, including familiarity with defect tracking tools (for example, Jira) and source control tools (for example, GitHub or Azure DevOps)
  • Familiar with customer relationship management and ticketing systems (for example, Salesforce and Service Cloud), and professional services automation software (for example, Certinia)
  • Excellent consultation and relationship management skills with outstanding attention to detail
  • Knowledge of digital forensics and digital investigation is an asset
  • Proficiency in Python programming is an asset
  • Implementation experience or previous experience in a consulting role is an asset
  • Up to 60% travel required to meet the responsibilities of the position