Magnet Forensics

Customer Success Manager – Digital Touch

Magnet Forensics

full-time

Posted on:

Location Type: Hybrid

Location: United States

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Salary

💰 $77,000 - $110,000 per year

About the role

  • Develop and optimize digital engagement touchpoints throughout the customer journey, ensuring seamless experience for both new and renewing customers.
  • Use data analytics to monitor customer behavior, segment audiences, and personalize interactions to drive product adoption and long-term value realization.
  • Along with the Digital Program Manager, help moderate the customer community, encouraging active participation by sparking insightful discussions and sharing relevant content.
  • Drive customers to the community through innovative methods such as campaigns, webinars, and targeted outreach, to create a thriving, supportive space for peer-to-peer learning.
  • Collaborate with marketing, product, and Digital Program Manager to execute targeted digital strategies that inform and engage customers.
  • Tailor content for different customer segments to meet specific needs and deliver consistent, compelling messaging across all touchpoints.
  • Collaborate with leadership to define and continually refine customer journey maps.
  • Implement and optimize automated workflows to scale efforts while maintaining a high level of personalization

Requirements

  • Proven experience in digital customer success, marketing, or a related field with a focus on tech-enabled engagement strategies
  • Strong written communication skills with the ability to create compelling content tailored to diverse customer personas.
  • Ability to manage multiple priorities in a fast-paced environment, balancing strategic initiatives with day-to-day responsibilities.
  • Demonstrated success in working with complex software products and a strong aptitude for learning new technologies.
  • Experience with Gainsight or similar customer success platforms is a strong plus.
Benefits
  • Generous time off policies
  • Competitive compensation
  • Volunteer opportunities
  • Reward and recognition programs
  • Employee committees & resource groups
  • Healthcare and retirement benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data analyticsdigital engagementcustomer journey mappingautomated workflowscontent tailoringdigital strategiescustomer segmentationproduct adoptionpersonalizationtech-enabled engagement strategies
Soft skills
written communicationcontent creationprioritizationstrategic thinkingcollaborationcommunity moderationinsightful discussion facilitationcustomer engagementpeer-to-peer learningadaptability