Tier 2 Network Engineer

Magna5

Network Engineer supporting client problems while leading the Tier 2 engineering team. Providing managed services in a fully remote setting for Magna5's customer base.

Posted 5/19/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Respond to customer support requests through incident tickets, phone calls, and email
Interact with clients using professionalism and promptness
Work to solve problems through collaboration with team members
Maintain quality customer service skills in all forms of communication
Document resolutions and build knowledge base articles
Proactive approach to incidents to decrease reoccurring issues
Troubleshoot advanced problems with a high-level overview of client environments
Engage in continued certification training to improve their skillset
Opportunities to participate in internal projects and designs
Willingness to certify and maintain relevant certifications for vendor partnership levels
Willingness to participate in an on-call rotation
Track time, activity, and communication through Magna5’s suite of applications

Requirements

What you’ll need

Minimum of 3 years’ experience administering/supporting networking technologies
An associate or bachelor’s degree in Information Technology or relevant work experience
Enjoy working in a team environment and support multiple customer issues at a time
Ability to prioritize workload based on severity of requests
Possess a strong curiosity and enjoy learning new technology.
An ideal candidate will enjoy troubleshooting and thinking outside the box
Possess an excellent work ethic and set an example for others
MSP or Professional service experience are bonus points
Experience with designing and implementing a network topology consisting of switches and routers
Strong understanding of firewall functions such as NAT/PAT and VPN
Experience with EIGRP/OSPF/BGP, MPLS/VPLS is a plus
Understanding and working knowledge of Radius/LDAP/802.1x
Knowledge of Spanning-Tree and Port-Channels
Experience with any High Availability concepts: HSRP/VRRP, A/A and A/P.
An understanding of SD-WAN, QoS and Traffic Shaping
Relevant networking certification or the willingness to obtain a credential is strongly preferred.

Benefits

Comp & perks

100% Remote
Extensive paid time off including paid holidays and float holidays
Highly competitive and flexible medical, dental, and vision benefits plans to suit your needs
401(k) with generous employer match
Tailored Life and Disability insurance plans
Full reimbursement for approved professional certification and career enriching opportunities
Monthly mobile phone plan and internet service stipend

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

networking technologiesnetwork topologyswitchesroutersfirewall functionsNATPATVPNEIGRPOSPF

Soft Skills

customer supportprofessionalismproblem-solvingcollaborationcommunicationcuriosityteamworkwork ethicprioritizationtroubleshooting

Certifications

relevant networking certificationvendor partnership certifications