Serve as the executive sponsor for clients throughout the project lifecycle.
Build and maintain strong, trusted advisor relationships with clients.
Facilitate effective communication between the client, internal teams, and any third-party vendors.
Step in to de-escalate any potential project challenges with client.
Allocate resources effectively across projects, staff employees based on capacity, forecast hiring.
Manage end-to-end delivery of Salesforce implementation and enhancement projects.
Facilitate project meetings, including kickoff, status updates, and retrospectives.
Monitor project progress, identify potential risks and issues, and develop mitigation plans.
Ensure adherence to project management methodologies (Agile, Waterfall).
Oversee the quality assurance process to ensure deliverables meet client requirements and quality standards.
Foster a collaborative and positive team environment. Work with People Operations to plan team events.
Provide guidance, support, and coaching to team members to ensure high performance and professional growth.
Conduct performance reviews and identify development opportunities for team members.
Lead, mentor, and manage a team of Consultants, Solution Architects and Developers.
Participate in the recruitment and onboarding of new team member.
Gather and analyze client business requirements to understand their needs and objectives.
Present solutions and recommendations to clients, ensuring alignment with their goals.
Provide subject matter expertise on the Salesforce platform and its various clouds (Sales, Service, Marketing, Data Cloud, etc.).
Collaborate with technical architects to design scalable and maintainable Salesforce solutions.
Ensure solutions align with Salesforce best practices and industry standards.
Identify opportunities for follow-on work and new projects within existing clients.
Participate in pre-sales activities, such as solution definition and proposal development.
Contribute to the growth of the consulting practice through knowledge sharing and internal initiatives.

Requirements

5-10+ years in management position
2-5+ years in consulting space
2-5+ years in technology space
CSM or PMP certification

Benefits

Fully remote work
Health, dental, and vision benefits
20 vacation days
5 Sick days
401k plan
Health Advocate Healthcare Support
On-Demand Primary Care and Teladoc Virtual Health
Talkspace online mental health therapy
Kindbody Family-building Care
Home office allowance for essentials such as desks, monitors, chairs, etc.
A collaborative environment with smart, hardworking professionals who are passionate about what they do and committed to excellence

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Salesforce implementationSalesforce enhancementAgile methodologyWaterfall methodologyQuality assuranceRisk managementProject managementBusiness requirements analysisSolution designPerformance review

Soft Skills

Client relationship managementEffective communicationDe-escalationTeam leadershipCoachingCollaborationMentoringResource allocationProblem-solvingPerformance management

Certifications

CSMPMP