Client Service Representative
Magna Legal Services
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Act, along with team members, as a primary point of contact for clients, addressing inquiries via phone, email and portal requests
- Troubleshoot issues, provide solutions, and escalate complex issues to team manager
- Build and maintain strong client relationships, proactively identify opportunities to enhance client experience
- Collaborate with other internal departments to resolve client needs and communicate feedback for continuous improvement
Requirements
- Proficiency in email etiquette
- Proficiency with Microsoft Office & Adobe Acrobat
- Knowledge of basic Microsoft Teams functions
- Zoom basic knowledge
- Preferred knowledge of Front email system but not required
- Preferred knowledge of ReporterBase but not required
- Must be a team-player and have excellent communication skills
- Must have excellent phone etiquette
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
email etiquetteMicrosoft OfficeAdobe AcrobatMicrosoft TeamsZoomFront email systemReporterBase
Soft Skills
team playerexcellent communication skillsexcellent phone etiquette